Jama Software
Technical Support Engineer
Remote - West Coast US
Sponsorship not specifiedDetected 7 days ago
JavaDockerKubernetesLinuxDatadogRESTCustomer SuccessCustomer SupportZendeskRoboticsFirewallMedical Devices
About the role
- Jama customers work across industries like aerospace and defense, medical device, semiconductor, automotive, industrial manufacturing, and life sciences, giving you exposure to a wide range of high-impact products, systems, and technical challenges.
- Are you energized by the challenge of untangling complex technical issues, tracing them to root cause, and solving problems that improve the customer experience?
- This role is open only to candidates who are currently based within the Pacific Time Zone.
Responsibilities
- Support and troubleshoot self-hosted installations, upgrades, and migrations.
- Analyze logs, including support bundles, Datadog, and other internal resources.
- Perform other duties and projects as assigned.
Requirements
- 2+ years working with a REST API.
- 2+ years supporting a SaaS product or web app.
- Practical experience with containerization technologies such as Docker and Kubernetes.
- Experience with containerization technologies such as Docker and Kubernetes.
- Ability to articulate complex thoughts clearly and methodically, verbally and in writing.
- Required participation in an on-call rotation,
Nice to have
- A bachelor's degree in computer science or a related field
- Experience with KOTS technology
- Deliver Planned Weekend Support and on-call services as required.
- Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
- Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
- Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
- What You'll Bring:
- 2+ years of experience supporting Java-based web applications.
Skills
- Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations.
Company info
- Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
- Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
- Collaborate with customers to identify, reproduce, and log defects.
- Take deep dives into support tickets, working directly with customers.
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This listing is sourced directly from Jama Software's careers page and normalized into a canonical job model.