Steadfast Health

Founding Clinic Manager – Outpatient SUD Treatment

Raleigh, North Carolina

Sponsorship not specified$90k-$110kDetected 6 days ago

Business DevelopmentExcelEHR/EMRPatient CareLeadership

About the role

We're a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first.
This role is built for someone who has managed the day-to-day of an outpatient behavioral health, mental health, or substance use disorder treatment clinic.
You know what it means to run a clinic where clinical caseloads, harm reduction philosophy, and patient census directly shape daily operations, and you're fluent in the specific rhythms of behavioral health care delivery.

Own the clinic's P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth
Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals
Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment
Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery
Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care
Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast's commitment to being a trusted extension of their care team - responsive, proactive, and solutions-oriented
Collaborate with other Steadfast Clinic Managers and leaders to share insights, align strategies, and drive operational excellence across the organization
Managed clinical caseloads and patient census alongside a clinical team (therapists, case managers, peer support staff, APPs)

Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team
Proven leadership experience managing outpatient clinic operations within a substance use disorder or behavioral health treatment setting
Direct experience operating within a harm-reduction, non-punitive care model
Proficiency using data dashboards, behavioral-health EHR reporting tools, and Excel to track KPIs such as patient retention, access, and staff productivity
Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality
Solid understanding of patient care processes, regulatory requirements, and accreditation standards specific to SUD/behavioral health treatment settings
Strong interpersonal and team-building skills, with an ability to develop, engage, and inspire diverse clinical and operational team members
Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges
A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers

Managed daily operations of an outpatient behavioral health, mental health, or SUD clinic, including staffing, scheduling, and clinical workflow
Used behavioral-health-specific EHR and reporting tools to track KPIs like patient retention, no-show rates, and access times
Navigated the specific regulatory and accreditation landscape of behavioral health/SUD treatment (e.g., CARF, state SUD licensure requirements)
Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic

This listing is sourced directly from Steadfast Health's careers page and normalized into a canonical job model.