Allison Transmission
Service Engineer
Indianapolis, IN · Mid
Sponsorship not specifiedDetected 24 days ago
Customer SupportProblem SolvingOrganizational Skills
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Service Engineer also serves as a product expert across the organization, providing technical guidance to Sales, Customer Support, Quality, and other teams to support both customer retention and new business opportunities.
- This role includes on-site field service support for major issues, leading root cause investigations, and driving corrective actions.
- The Service Engineer works closely with the Indianapolis-based Product Engineering team to diagnose failure modes and implement solutions, while representing Aftermarket and Customer Support & Service Engineering in cross-functional product management discussions.
Responsibilities
- Support the Allison Technical Assistance Center by managing escalated North America technical support cases and ensuring prompt, high‑quality resolution
- Collaborate frequently with the training lab, Product Engineering, and other technical resources including prototype hardware, transmissions, and specialized tools
- Perform investigation and analysis on failed transmissions and/or parts
- Develop and lead investigative plan for emerging or major issues in conjunction with the Current Product Improvement Team (CPIT)
- Frequently collaborate with Aftermarket organization to support parts, tool design, and training
- Create or update service publications to ensure accurate, current technical information
- Support warranty review as needed
- Work with the North America channel to drive increased preparedness for Off-Highway product support, ultimately leading to increased customer uptime
- The Off-Highway Rapid Response Service Engineer delivers advanced technical support to Allison distributors, dealers, OEMs, and fleets, with a strong emphasis on expert troubleshooting and issue resolution.
- This support is principally provided to the North America channel but the role maintains global responsibility.
Requirements
- Bachelor's degree in Engineering (Mechanical, Mechatronics, Electrical) or a technical field (such as automotive)
- 3+ years' experience in related field
- Develop and deliver specialized training when required
- Provide Service Engineering and Customer Support representation on any required internal cross-functional teams
- Or equivalent work experience
Nice to have
- Strong technical knowledge and hands-on experience with heavy-duty vehicles, automatic transmissions, or similar heavy-duty components/systems preferred
- Proficiency in English language
- written and verbal
- Knowledge of failure mode analysis and problem solving techniques
- Strong analytical skills
- Ability to make decisions independently, with appropriate level of guidance
- Strong organizational skills and ability to work with minimal supervision
Benefits
- The below list features some of the benefits currently available.
- Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.
- Choice of medical plans with prescription coverage
- Employer HSA contribution
- Dental & Vision Insurance
- Paid Parental Leave
- Short & Long-Term Disability
- Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
- Accrued Paid Time Off
- 12 Paid Holidays + 1 Floating Holiday
- Robust employee wellness program
- Tuition assistance program
Company info
- Work directly with North America Off-Highway customers to update best practices in integration, maintenance, and operation that will improve product reliability
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