FAL
Staff Software Engineer, Forward Deployed
San Francisco · Staff+
Sponsorship not specified$150k-$230kDetected 61 days ago
TypeScriptPythonNext.jsDistributed SystemsPostgreSQLCloud PlatformsKubernetesMachine LearningProduct StrategyCustomer SuccessLeadershipCommunication
About the role
- As a Forward Deployed Engineer on Serverless, you will work directly with enterprise customers to help them deploy, scale, and operationalize their AI workloads on fal.
- This is a highly technical, customer-facing role where you'll act as the bridge between Sales, Product and Infrastructure teams.
- You will be responsible for unblocking customer deployments, accelerating onboarding, and ensuring enterprise accounts successfully reach production fast.
Responsibilities
- This is a role for someone who loves solving real-world engineering problems and wants direct ownership over outcomes that drive revenue and product growth.
- Build custom proofs-of-concept or lightweight integrations to unblock adoption
Requirements
- Strong engineering background (Proficiency with TypeScript, Python, Postgres, and Next.js)
- Ability to understand complex systems and communicate clearly with both technical and non-technical stakeholders
- Experience working across APIs, infrastructure, and cloud environments
- Comfort operating in a fast-moving, low-process environment
Nice to have
- Experience with serverless platforms, infra products, or developer platforms
- Familiarity with observability tooling (logs, metrics, tracing)
- Background in distributed systems, Kubernetes, or cloud-native deployments
- Experience with AI/ML workloads in production
- Experience writing documentation, onboarding guides, or customer playbooks
- Work on a product used at massive scale with real production workloads
- Direct influence over product roadmap through customer feedback loops
- High autonomy and visibility across Product, Infra, and Sales leadership
Skills
- Join enterprise onboarding calls and act as the technical owner for deployments
- Debug customer issues end-to-end across frontend, backend, and infra layers
- Translate customer feedback into clear product specs, tasks, and engineering priorities
- Work closely with Product + Infra to ensure enterprise needs are shipped into the platform
- Improve internal tooling, onboarding flows, and docs based on real customer pain points
Compensation
- $150,000 - $230,000 + equity + comprehensive benefits package
- We are currently hiring in downtown San Francisco.
Company info
- Help customers integrate their models into fal Serverless (APIs, scaling, observability, deployment workflows)
- Identify repeatable patterns across customers and turn them into reusable product features
This listing is sourced directly from FAL's careers page and normalized into a canonical job model.