Valerie Health
Agent Operations
San Francisco, California, United States
Sponsorship not specifiedDetected 50 days ago
Account ManagementCommunication
About the role
- This is a hands-on, cross-functional role.
- You'll work closely with Customer Strategy and Engineering to close the loop between what customers need and the way our agents operate.
- The ideal candidate is someone who tinkers until something works exactly right and likes the challenge of complex puzzles.
Responsibilities
- Own Deployments End-to-End: Lead voice agent implementations from discovery through go-live. Scope workflows, configure agents, run tests, and stay accountable for performance post-launch.
- Tune and Improve: Monitor how our agents are performing, through conversation review and eval testing, and drive improvements with engineering
- Build the Playbook: Tune our process, not just our agents. Turn one-off solutions into repeatable processes so the team scales without losing quality.
- Own Deployments End-to-End: Lead voice agent implementations from discovery through go-live.
Requirements
- Spot where voice can be improved, through new functionality or capabilities, based on deep knowledge of our technology and customer insights.
- You have high standards, low ego, and a bias toward figuring things out.
- Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.
Nice to have
- Experience in high-growth or ambiguity-heavy environments (startups, consulting) a strong plus.
- Technical background: STEM degree or equivalent experience strongly preferred
Compensation
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
Benefits
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
Company info
- Valerie Health is the AI front office for independent provider groups.
- We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
- Team: We are led by Pete Shalek https://www.linkedin.com/in/petershalek/ (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi https://www.linkedin.com/in/njoshi023/ (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
- Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
- Funding: We have raised $39M (Series A) from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
- You can learn systems quickly, work through configuration without hand-holding, and speak credibly with both customers and engineering teams.
- Reporting to the Head of Customers, this role owns the implementation, deployment and performance of Valerie's AI voice agents across our customers.
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This listing is sourced directly from Valerie Health's careers page and normalized into a canonical job model.