Rbi
Manager, Digital Execution & Reliability, Popeyes Louisiana Kitchen, US&C
Corp - Miami Corporate Office
Sponsorship not specifiedDetected 26 days ago
Data AnalysisData ScienceData VisualizationStatisticsA/B TestingProject ManagementPerformance ManagementLeadershipCommunicationOrganizational Skills
About the role
- The Manager, Digital Execution & Reliability role provides strategic leadership for Popeyes' digital business, driving the growth, performance, and evolution of digital ordering, third-party delivery, and catering channels.
- The leader oversees the performance, scalability, and reliability of the digital ecosystem while fostering innovation and continuous improvement.
- Success is achieved through strong cross-functional leadership, data-driven decision making, and the successful execution of strategic initiatives that strengthen Popeyes' digital capabilities and business performance.
Responsibilities
- Lead the development and execution of 3P delivery, catering, and digital growth strategies across Popeyes' digital ecosystem.
- Partner with Product, Technology, Marketing, Operations, and Franchise teams to define priorities that improve customer experience, drive sales growth, and enhance platform performance.
- Establish performance goals and KPIs, leveraging data and insights to optimize business outcomes and inform strategic decision-making.
- Serve as a key stakeholder in the evolution of the digital technology stack, ensuring investments support scalability, reliability, and long-term growth objectives.
- Lead cross-functional initiatives to enhance digital products, ordering experiences, and operational capabilities across owned and third-party platforms.
- Manage strategic vendor relationships, influencing product roadmaps and ensuring partners deliver against performance expectations and business objectives.
- Drive adoption of new capabilities and technologies that improve the guest experience and operational effectiveness across the restaurant network.
- Own the strategy and governance for digital reliability, operational stability, and order success across all digital channels.
- Own the roadmap for key growth and operational initiatives, balancing business objectives, customer needs, technical constraints, and operational requirements.
- Partner with Product and Engineering teams to define business requirements, prioritize enhancements, and ensure successful delivery of critical initiatives.
Requirements
- 3-5 years of experience in data analytics, business intelligence, or digital performance analysis or related fields
- Bachelor's degree in Data Analytics, Business Analytics, Data Science, Statistics, or a related field (or equivalent experience).
- Proven ability to work with large, complex dataset, efficiently manipulating and analyzing data to surface clear, actionable insights.
- Sharp analytical instincts with a track record of identifying trends and translating them into business recommendations.
- Strong communication skills, with the ability to present insights clearly to both technical and non-technical stakeholders.
- Ability to operate effectively with minimal direction and navigate ambiguity, demonstrating strong ownership, initiative, and sound decision-making in a fast-paced environment.
- Experience building and maintaining Tableau dashboards that communicate performance stories to technical and non-technical stakeholders
- Highly organized with strong project management habits and a natural ability to collaborate across cross-functional teams.
- Results-driven with bias for action and commitment to excellence. Values taking ownership and taking educated risks to run a test and learn agenda, occasionally failing, but fast and forwards.
Skills
- Ready to make your next big professional move?
- These independently operated brands have been serving their respective guests, franchisees and communities for decades.
- Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Compensation
- Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
Benefits
- We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Equal opportunity
- Accommodation is available for applicants with disabilities upon request.
This listing is sourced directly from Rbi's careers page and normalized into a canonical job model.