DAT
Carrier Success Manager
Remote - USA · Contract
Sponsorship not specified$30k-$35kDetected 4 days ago
Machine LearningLogisticsCadenceCommunicationAdaptability
About the role
- The Carrier Success Manager is responsible for retaining and growing DAT's carrier customer base within a dedicated territory.
- This fully remote, work from home opportunity, covering our Illinois territory and is open to applicants who are full time residents of the following states: IL
Responsibilities
- Own churn quota and proactively manage at-risk accounts using Einstein reports and territory data.
- Ensure all new fleets of 10+ trucks are fully onboarded; manage completion rates and build onboarding packages.
- Develop reactivation strategies for non-pays and churned accounts, segmented by rep, territory, and product.
- Track and report on self-service reactivation rates; build profiles of successful reactivations to inform strategy.
- Develop and document best practices for obtaining product upgrades; share and train across the team.
- Drive penetration of new services and partnership offers within the existing carrier base.
- Maintain a working understanding of each territory: economic factors, competition, penetration rates, churn rates and reasons, equipment types, and customer mix.
- With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build.
- They serves as the primary point of contact for their territory, translating field intelligence into actionable insights for product, marketing, and support teams.
- Use territory data to build growth strategies and identify expansion opportunities.
Compensation
- Founded in 1978, DAT operates the largest freight marketplace in North America — processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world.
Benefits
- This role manages retention outcomes, executes upsell and cross-sell strategies, maintains territory health, and cultivates strong customer relationships.
Equal opportunity
- Employer/Protected Veterans/Individuals with Disabilities
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
- However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
This listing is sourced directly from DAT's careers page and normalized into a canonical job model.