Hancockwhitney
Treasury Services Client Support Associate
UNO Center - New Orleans, LA
Sponsorship not specifiedDetected 16 days ago
ExcelCustomer SupportCommunicationMicrosoft Office
About the role
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Responsibilities
- Provide customer service and support for Treasury Management products and services.
- Support both the commercial customer base and internal associates through incoming calls, emails, and Teams messages.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Requirements
- Ability to travel if required to perform the essential job functions.
- Ability to work under stress and meet deadlines.
- Ability to read and interpret a document if required to perform the essential job functions.
- Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions.
- If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated
- You will be required to create an account (or sign in with an existing account).
Nice to have
- 1-2 years of banking experience including customer service focus.
- 1 year of Treasury Products & Services experience, preferred.
- Basic understanding of banking products and services.
- Strong attention to detail and ability to follow processes and guidelines.
- Proficient in Microsoft Office (Excel, Outlook, Word).
- Good written and verbal communication skills.
Benefits
- High school diploma or general education degree (GED) required.
Company info
- Communicate with Line of Businesses on system and fraud issues impacting customers.
- The Treasury Services Client Support Associate 1, provides support to commercial customers and internal associates who utilize Treasury Management Services to enhance strategic direction and contributes to the overall success of customer satisfaction and retention.
Visa & Work Authorization
- will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or menta
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This listing is sourced directly from Hancockwhitney's careers page and normalized into a canonical job model.