vendasta

Customer Success Manager, AI Enablement

Saskatoon, Saskatchewan

Sponsorship not specifiedDetected 16 days ago

LLMsAgentic AIA/B TestingCRMAccount ManagementCustomer SuccessIntercomLeadershipCommunicationAdaptability

About the role

Beyond onboarding, the CSM is accountable for the performance, configuration, and continuous improvement of the AI Employees (Vector, etc.) deployed as the frontline success layer.

Partner Onboarding: Conduct structured Configuration Calls to establish setup, document partner context, and set expectations for the AI-driven model.
AI Employee Ownership: Configure, deploy, and optimize AI personas, knowledge bases, and escalation logic while monitoring interaction quality and resolution rates.
Workflow Design: Build and iterate on AI-powered playbooks, including onboarding sequences and proactive check-in cadences.
Cross-Functional Advocacy: Synthesize partner feedback and AI data into product recommendations, serving as an internal subject matter expert on AI Employee capabilities.
Systems-thinking mindset with the ability to design scalable AI-powered workflows.
A place where building AI isn't just a buzzword, it's the core of everything we do
Build and iterate on AI-powered playbooks, including onboarding sequences and proactive check-in cadences.
We're building for a rapidly changing, AI-powered world, and we're committed to helping our people learn, evolve, and lead through it.
At Vendasta, you'll work alongside driven, curious teammates in a culture rooted in Drive, Innovation, Respect, and Agility, solving meaningful problems that shape the future of local business.
Build something that matters.

Bachelor's degree in Business, Communications, Computer Science, or related discipline.
Proficiency in prompt engineering to govern AI behavior, tone, and knowledge retrieval.
What You Bring to the Table 3-5 years in Customer Success, Account Management, or equivalent client-facing SaaS role.

Hands-on experience configuring AI agents or AI-powered tools (e.g., Vendasta AI Workforce, Intercom Fin, Drift AI) in a business context.

This role requires translating partner health signals into AI tuning decisions, escalating edge cases that require human intervention, and driving NRR within the self-serve cohort.
Monitor health scores across the self-serve book, executing human-touch interventions for high-risk accounts to maintain NRR above 100%.

We help businesses get more customers.
We're on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them.
At Vendasta, you'll be part of something ambitious: helping bring AI transformation to local businesses at scale.

This listing is sourced directly from vendasta's careers page and normalized into a canonical job model.