CooperVision, Inc.
Service & Support Specialist I Bilingual
Victor, NY, United States · Mid · Full-time
No sponsorshipDetected 9 days ago
SalesforceExcelERPCustomer SupportMedical DevicesCommunicationProblem SolvingMicrosoft Office
Stay score
odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Resolve customer inquiries and issues using a first-contact resolution approach whenever possible.
- Meet established productivity, quality, and customer experience goals.
- Demonstrate professionalism, accountability, teamwork, and a customer-first mindset.
Responsibilities
- This role resolves inquiries, processes orders, provides product and account support, and creates positive customer experiences that strengthen customer loyalty and support the CooperVision brand.
- Deliver timely, accurate, and professional customer support across multiple communication channels.
- Process orders and maintain accurate customer information within ERP and customer management systems.
- Provide support on products, pricing, promotions, account updates, and order status.
- Collaborate with cross-functional teams to identify solutions and ensure customer needs are met.
- Support evolving business priorities by taking on additional responsibilities and projects as needed.
Requirements
- Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.).
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Ability to learn and navigate multiple software systems and technologies.
- Ability to thrive in a fast-paced, customer-focused environment.
- Experience with Salesforce and/or ERP order management systems.
- Associate's or Bachelor's degree.
Nice to have
- Minimum of 2 years of customer service experience
- call center experience preferred.
Skills
- Strong verbal and written communication skills with active listening abilities.
- Excellent problem-solving, organizational, and multitasking skills.
Compensation
- For U.S. locations that require disclosure of compensation, the pay for this role is between $20 and $23 per hour and may include cost of living adjustments.
Benefits
- Knowledge of the eye care, healthcare, or medical device industry.
Company info
- As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day.
- We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers.
- You'll play a key role in supporting our customers, collaborating across the organization, and contributing to a culture built on service excellence, accountability, and teamwork.
- Hybrid or remote work environment aligned with company standards.
- The Service & Support Specialist I Bilingual is the first point of contact for customers, sales representatives, and internal partners, delivering exceptional service across phone, email, and chat channels.
Visa & Work Authorization
- This role is not eligible for employer-sponsored work authorization now or in the future.
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This listing is sourced directly from CooperVision, Inc.'s careers page and normalized into a canonical job model.