Microsoft
Services Customer Operations Manager
United States, Nevada, Reno
Sponsorship not specified$78k-$154kDetected 22 hours ago
SalesProcess ImprovementCustomer SupportLeadershipCollaboration
About the role
- We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.
- We make doing business with Microsoft easy.
- We are accountable for designing and executing deal management services across the customer lifecycle.
Responsibilities
- Partner with sellers to support Services contract renewals and new opportunities, ensuring deals are properly scoped, and positioned to succeed.
- Orchestrate across functions to remove operational blockers and maintain deal momentum/velocity.
- Apply disciplined deal reviews to validate that renewals and new opportunities are viable, appropriately sized, and aligned with customer needs and business standards.
- Support sellers through complex or ambiguous deal constructs by translating intent into executable, compliant deal structures.
- Drive effective stakeholder partnerships: demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.
- Support the development and readiness of pricing, quotes, contracts, and related deal artifacts, ensuring accuracy, completeness, and compliance aligned to Microsoft business rules and policies.
- Manage contract readiness activities including templates, clauses, payment terms, approvals, and signature workflows.
Requirements
- Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
- Miniumum / Required Qualifications:
Nice to have
- Experience supporting deal execution, pre-sales, renewals management, sales operations, or delivery in a large, matrixed organization.
- Familiarity with Professional Services, enterprise services constructs, or complex commercial deal models.
- Experience in a customer service environment in a large, matrixed multinational company.
- Experience coordinating cross‑functional stakeholders across Sales, Finance, Legal, and Delivery.
- Exposure to continuous improvement methodologies (e.g., Lean, Kaizen, Six Sigma) or data‑driven process improvement.
- Passion for technology, AI skilling, innovation, and leading change
- On‑site presence expected at least three days per week, in alignment with team and business need
- https://careers.microsoft.com/us/en/us-corporate-pay
Compensation
- Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year.
Benefits
- Certain roles may be eligible for benefits and other compensation.
Equal opportunity
- equal opportunity employer.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the
Visa & Work Authorization
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status
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This listing is sourced directly from Microsoft's careers page and normalized into a canonical job model.