Rippling

Customer Support Specialist, Compliance

Remote (Wyoming, US)

Sponsorship not specifiedDetected 4 days ago

SwiftComplianceCRMCustomer SupportHIPAACommunicationProblem Solving

About the role

Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have.
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning.
We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction.

Document and track customer interactions, transactions, comments, and complaints using the company's CRM system Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team.

About the team The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform.

This role will receive a competitive salary + benefits + equity.
The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.
With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
Help our customers optimize Rippling to administer group health and welfare plans, including, but not limited to, Health, Life, Dental, Vision, Leaves Administration, and Disability Insurance.

We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development.
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met.

Time management skills and ability to prioritize Excellent communication skills, both written and verbal (in English) Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST Additional Information Rippling is an equal opportunity employer.
To request a reasonable accommodation, please email accomodations@rippling.com.

This listing is sourced directly from Rippling's careers page and normalized into a canonical job model.