MSX International

Senior Project Coordinator

Fountain Valley, CA, United States · Senior · Full-time

Sponsorship not specified$70k-$87kDetected 55 days ago

ExpressBrand StrategyExcelCommunicationPublic SpeakingOrganizational SkillsMicrosoft Office

About the role

The Client Success Specialist is a high-impact, full-time role designed to serve as the primary strategic and operational bridge between the MSX project team and client (OEM).
Based on-site at client three days per week, you will support client's management team by anticipating needs, executing ad-hoc requests with speed and exceptional quality, and ensuring strategy is grounded in real-world dealer operations for mobile service, express service and operational capacity.
This position is ideal for someone who is highly organized, consultative, and comfortable working with senior stakeholders-translating strategy discussions into clear deliverables (presentations, reports, meeting outcomes) that drive action across the client's dealer network.

Client's Stakeholder Support & Relationship Management
Build trusted relationships across client and MSX stakeholders (cross-functional partners may include client management, field operations, after sales/service, customer experience, and analytics).
Maintain tight alignment between client priorities and project execution, escalating risks and dependencies early.
Own intake, prioritization, and delivery of ad-hoc requests, including executive-ready materials and data pulls.
Translate ambiguous asks into clear requirements, timelines, and outputs-then deliver on time with exceptional quality.
Manage multiple concurrent deliverables while maintaining attention to detail and consistent formatting/branding standards.
Track progress against commitments and proactively drive closure on open items.
Build and maintain recurring and ad-hoc reporting that communicates performance, trends, and insight.
Create clear executive narratives: combine data, operational context, and recommendations into concise slides and written summaries.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.

3-5+ years of experience in automotive retail operations, OEM support/field operations, consulting, or a similar role supporting dealer networks.
Demonstrated knowledge of dealer operations.
Advanced proficiency in PowerPoint (executive-level storytelling) and Excel (analysis, pivots/lookup logic, clean reporting).

Excellent written and verbal communication; comfortable working directly with senior leaders.
High attention to detail with a commitment to producing "boardroom-ready" deliverables.
Key Success Measures (Example KPIs)
On-time delivery rate for ad-hoc requests
Stakeholder satisfaction/quality feedback
Accuracy and clarity of reporting and executive materials
Action item closure rate and meeting follow-through
Demonstrated impact on client's initiative outcomes (adoption, operational efficiency, customer experience)
Additional Information
A reasonable estimate of the current annual range is $70k to $87k based on current experience.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

This listing is sourced directly from MSX International's careers page and normalized into a canonical job model.