PDQ
Customer Success Operations Lead
Remote (United States) · Contract
Work authorization requiredDetected 14 days ago
Data VisualizationProject ManagementSalesforceSalesProcess ImprovementCustomer SuccessZendeskAR/VRLeadershipCommunicationCollaborationProblem Solving
About the role
- This role blends analytical thinking, program management, and systems expertise.
- This high-ownership role isn't just execution; you'll be asked to analyze and recommend paths to improve our customer success motions.
- Why this role matters: In this role, you'll directly shape the systems, processes, and insights that determine how effectively PDQ retains and expands its customer base.
Responsibilities
- Honesty: You communicate transparently and build trust through your actions.
- Partner with CS leadership and frontline managers to build trust in operational processes, ensuring systems and workflows align with how the team works; break down silos between CS and adjacent functions to build transparency and shared accountability; streamline workflows to eliminate friction; and own enablement and documentation plans so teams operate with clarity and consistency.
- Own CS operational initiatives end-to-end, turning strategy into executable plans, scoping requirements, building business cases, managing implementation, driving adoption, iterating post-launch, and measuring success; anticipate future needs and proactively design scalable processes and systems.
- You will take ownership of key initiatives from analysis, scoping, execution, optimization, monitoring, and beyond, ensuring the CS team has best-in-class operations to deliver an exceptional customer experience.
Requirements
- You have high attention to detail and a commitment to delivering quality, accurate work.
Nice to have
- Y ou bring strong project management experience and are comfortable proposing, juggling, and completing multiple cross-functional projects in tandem.
- You embrace continuous improvement, seeking out and applying feedback to refine processes, systems, and outcomes.
- Work Authorization and Sponsorship The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa.
- Experience in a SaaS or subscription-based business model Familiarity with BI or data visualization tools (e.g. Looker, Tableau)
Benefits
- Support continuous improvement through feedback, learning, and iteration, refining processes, systems, and outcomes over time.
Company info
- About PDQ PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick.
- IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments.
- We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.
- Serve as a thought partner for CS leadership, ensuring CS operational plans are aligned with company objectives.
Equal opportunity
- If you would like to request reasonable accommodation for a medical condition or disability during any part of the
Visa & Work Authorization
- x, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or
This listing is sourced directly from PDQ's careers page and normalized into a canonical job model.