StubHub
Fulfillment Operations Agent
Atlanta, Georgia, United States
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About the role
- StubHub's Transaction Operations organization is responsible for the buyer experience from purchase through event entry.
- Within Transaction Operations, the Fulfillment team focuses specifically on successful ticket delivery.
- You'll work across several queue-based workflows involving mobile transfers and other fulfillment methods.
Responsibilities
- Manage queue-based work and prioritize time-sensitive cases while maintaining accuracy and attention to detail.
- Manage incoming mobile transfers across external ticketing platforms such as Ticketmaster, AXS, SeatGeek, Live Nation, and others.
- Partner with frontline Customer Service and other internal teams to resolve more complex issues.
- Use reporting tools, including Hex, to help monitor and manage fulfillment workflows.
Requirements
- Adaptable: You can learn new processes, adjust when priorities change, and stay effective in a fast-paced, event-driven environment.
- High School Diploma or equivalent required.
- Proficiency with Microsoft Office, particularly Excel.
- Experience with ticketing or mobile transfer platforms is helpful, but not required.
Compensation
- Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
Benefits
- Prioritize your well-being with a comprehensive benefits package featuring 401(k) and premium Health, Vision, and Dental Insurance options.
- Comfort learning new technology, systems, and processes quickly.
- Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
Company info
- The work can be time-sensitive, particularly as events approach, so the team relies on people who can balance speed with accuracy, take ownership of an issue, and recognize when they've reached a blocker that needs to be escalated.
- This position works Friday-Tuesday, 12:30 PM-9:00 PM, with Wednesday and Thursday off.
- Regular availability on weekends and holidays is required.
- Initial training is approximately two weeks, Monday-Friday, 9:00 AM-5:30 PM.
- This role is based in Sandy Springs, GA and will work in-office 5 days per week for the first 90 days, then transition to 3 days per week in-office.
- Communicate with customers primarily through email and through occasional outbound phone calls when needed.
This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.