Plaid

Plaid

Technical Support Engineer

San Francisco HQ

Sponsorship not specifiedDetected 68 days ago
JavaScriptPythonHTMLCSSSQLRESTData VisualizationJiraProcess ImprovementCustomer SupportZendeskCommunicationCollaborationTime Management

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

DOL often reclassifies their job titles

The Department of Labor assigned a different occupation than this employer requested on 42% of its 12 wage determinations — against a 18% norm. The occupation sets the prevailing wage floor.Reclassification is routine and can reflect genuinely hybrid roles; it is not by itself evidence of underpayment.

Files H-1B transfers

19 transfer filings in the last year, covering 19 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We believe that the way people interact with their finances will drastically improve in the next few years.
  • We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.

Responsibilities

  • Collaborate with EPD teams on issue resolution
  • Genuine interest and passion for Support

Requirements

  • 2+ years of experience in a customer-facing role
  • 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
  • Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
  • Self-starter mentality and ability to work independently
  • Effective time management and ability to balance multiple priorities

Nice to have

  • Preferred: 6+ months of experience supporting technical projects and/or process improvement

Skills

  • Plaid powers the tools millions of people rely on to live a healthier financial life.
  • Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe.

Compensation

  • Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.

Company info

  • Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
  • They have an interest in learning more about financial services, and are excited to help customers resolve complex issues.
  • We are always looking for team members that will bring something unique to Plaid!
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This listing is sourced directly from Plaid's careers page and normalized into a canonical job model.