Plaid
Technical Support Engineer
New York City Office
Sponsorship not specifiedDetected 8 days ago
JavaScriptPythonHTMLCSSSQLRESTData VisualizationJiraProcess ImprovementCustomer SupportZendeskCommunicationCollaborationTime Management
About the role
- We believe that the way people interact with their finances will drastically improve in the next few years.
- We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Responsibilities
- Collaborate with EPD teams on issue resolution
- Genuine interest and passion for Support
Requirements
- 2+ years of experience in a customer-facing role
- 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
- Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
- Self-starter mentality and ability to work independently
- Effective time management and ability to balance multiple priorities
Nice to have
- Preferred: 6+ months of experience supporting technical projects and/or process improvement
Skills
- Plaid powers the tools millions of people rely on to live a healthier financial life.
- Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe.
Compensation
- Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
This listing is sourced directly from Plaid's careers page and normalized into a canonical job model.