Breeze Airways™
Airport Agent
New Orleans, Louisiana, United States · Full-time
Sponsorship not specifiedDetected 22 hours ago
Customer SupportCommunicationTime ManagementWritingMicrosoft Office
About the role
- Working at Breeze Airways is an exciting endeavor and a serious commitment to bring "The World's Nicest Airline" to life.
- Improving our guests travel experience using technology, ingenuity and kindness." Breeze is hiring- join us!
- Breeze Airways is a Seriously Nice airline merging technology with kindness.
Requirements
- Must be at least 18 years of age
- Basic proficiency with Microsoft Office 365
- Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
- Ability to showcase exceptional customer service abilities to all clientele.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to lift, carry, push, pull and move items of 50 pounds or more on a regular basis.
- Must be able to communicate by radio and other devices.
- Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment.
- Possess at least two of the below required documentation to acquire Security Identification Display Area (SIDA) badge at the New Orleans International Airport.
Nice to have
- Previous airline experience
- Previous contact center experience
- Bi-lingual (English and Spanish)
- Navitaire PSS experience
- Gladly experience
- When working or traveling on Breeze flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Promote Breeze's #1 value of safety as a Safety Ambassador, supporting Breeze's Safety Management System (SMS) components, Safety Policy, and behavioral standards
- Lifting up to 100 pounds occasionally, 50 pounds frequently
Compensation
- This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Company info
- Provide Breeze Guests at the airport with a Seriously Nice experiencing during check-in and boarding
- Engage with Guests through digital channels to provide solutions and information
- Provide detailed feedback on opportunities to improve the overall Guest Experience
- Empower Guests by offering solutions and answering questions
- Mentor others as your skillset expands
- Work in multiple programs and on multiple screens simultaneously
- Resolve Guests concerns with kindness
- Recommend improved processes though the spirit of ingenuity and integrity
- Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
- Ability to work independently and as part of a team
- Commit to regular attendance and punctuality
- Greet and assist Guests with a friendly welcome through arrival and check-in process, including support for Guests with special needs such as unaccompanied minors, VIP Guests and Guests needing wheelchair assistance
- Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
- Direct Guests through Customs, Immigration, and Quarantine.
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival.
- Push wheelchairs with Guests through all areas of the airport including terminal and gate areas.
- Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
- Other duties as assigned
- Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.
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This listing is sourced directly from Breeze Airways™'s careers page and normalized into a canonical job model.