Bigpanda

Strategic Account Manager

USA

No sponsorship$150k-$300kDetected 43 days ago

CRMNegotiationProcurementCustomer SuccessCiscoLeadershipCollaborationAdaptability

About the role

As a Strategic Account Manager at BigPanda, you will play a pivotal role in managing and growing relationships with our largest and most complex customers.
Your focus will be on fostering strategic executive partnerships, aligning our solutions to customer business outcomes, and delivering long-term value.

Responsibilities

Customer Relationship Management: Act as the primary point of contact for large, complex accounts, building trust and credibility with senior executives, including CIOs and CXOs, by addressing their strategic priorities and challenges.
Strategic Account Planning: Develop and execute comprehensive account plans that align with customer business objectives, ensuring sustainable growth and long-term partnership.
Revenue Growth and Retention: Drive revenue expansion through strategic upselling and cross-selling, while ensuring high customer satisfaction and retention within your portfolio.
Negotiation and Deal Closure: Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts that drive mutual success.
Collaboration and Advocacy: Work closely with cross-functional teams-including customer success, marketing, product, and support-to deliver tailored strategies, improve product alignment, and advocate for customer needs.
Performance Achievement: Consistently meet or exceed quarterly revenue and retention targets, showcasing your ability to drive results in a fast-paced environment.
Develop and execute comprehensive account plans that align with customer business objectives, ensuring sustainable growth and long-term partnership.
Drive revenue expansion through strategic upselling and cross-selling, while ensuring high customer satisfaction and retention within your portfolio.
Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts that drive mutual success.
Work closely with cross-functional teams-including customer success, marketing, product, and support-to deliver tailored strategies, improve product alignment, and advocate for customer needs.

Requirements

Proven Expertise: 8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets.
Strategic Selling Skills: Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities and driving expansion.
8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets.
Ability to navigate challenging situations with empathy, active listening, and perseverance.

Skills

Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities and driving expansion.
Deal Leadership: Expertise in navigating and closing complex, high-value deals within global organizations.
Customer-Centric Approach: Deep commitment to understanding customer needs, ensuring satisfaction, and delivering tailored solutions.
Resilience and Adaptability: Ability to navigate challenging situations with empathy, active listening, and perseverance.
Strong foundation in articulating business value, particularly within innovative technology domains (e.g., AIOps, SaaS/Cloud).

Compensation

the ability to develop your skills each and every day.
BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer.
Market competitive salary with an anticipated OTE range of $300,000- $150,000.
We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward.

Benefits

Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
Competitive equity Remote-first environment Unlimited PTO Twelve (12) paid holidays throughout the year Comprehensive health benefits #PandaParent support.

Company info

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running.
BigPanda's AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action.
By eliminating IT noise, automating incident management, and keeping our customers' digital services up and running around the clock, we become a mission-critical part of our customers' IT operations.
With BigPanda, some of the world's largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas.
We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Equal opportunity

BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.
Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

Visa & Work Authorization

vironment along with a work-from-home stipend to support remote work arrangements Values-based culture Please note that visa sponsorship is not available for this position

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This listing is sourced directly from Bigpanda's careers page and normalized into a canonical job model.