Claritas Rx

Customer Success Manager

United States

Sponsorship not specified$110k-$120kDetected 17 days ago

StatisticsRoadmappingCustomer SuccessPublic HealthCollaborationProblem SolvingOrganizational Skills

About the role

Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients.
We have built a strong customer team of domain experts that can help scale a premier channel management solution.
Key Accountabilities Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth.

CSMs serve as the primary external partner for customer stakeholders, focusing on success planning, satisfaction, renewals, and growth opportunities.
CSMs own the customer experience and partnership, while partnering closely with Delivery Directors and Project Managers to ensure execution aligns with customer priorities.
Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams.
Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making.

Required Skills: Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities.

Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
Strong analytical and problem-solving skills, with a creative and data-driven approach.
Exceptional attention to detail and clear, concise written and verbal communication.
Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel.
Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup.
MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics).
These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work.
Please send a cover letter along with your resume when applying to the position of interest.
Claritas Rx embraces diversity, equality, and transparency.
At Claritas Rx, protecting our candidates is a top priority.
Learn more: https://lnkd.in/enhAqwqE

Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate.
Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.

Claritas Rx brings clarity to the challenges of specialty biopharmaceutical products in the marketplace.
In today's highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial.
Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights.
shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.
We are a highly collaborative team and prioritize opportunities to connect in person.
For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month.
In addition to our great environment, we offer a competitive salary of $110,000 to $120,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.
We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.
We believe the more inclusive we are, the better we are.
Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work.

This listing is sourced directly from Claritas Rx's careers page and normalized into a canonical job model.