Nuovo Photography

Client Escalations Specialist

Montreal, Quebec, Canada

Sponsorship not specifiedDetected 37 days ago

SwiftNegotiationCustomer SuccessPhotographyCommunicationProblem SolvingAdaptabilityOrganizational Skills

About the role

Nuovo Artistic Studios is the premier destination for all things self-love.
As a Client Escalations Specialist, you'll bring your strong emotional intelligence, resilience, and calm composure to ensure exceptional customer relations even in high-stakes situations.
You'll be the key to seamless communication, taking full ownership of complex issues, and turning friction into loyalty.

Manage daily post-shoot client support (calls, emails, follow-ups) with a focus on high-priority and sensitive cases, ensuring full ownership from start to finish.
Maintain a high standard of resilience, empathy, and absolute discretion in all sensitive client interactions.
Conduct root-cause analysis on recurring issues and share actionable insights to optimize processes and proactively reduce future escalations.
Take on additional tasks outside of core responsibilities as directed by your manager to support collaborative team and business needs.
Experience in driving root-cause analysis and implementing positive, measurable changes to optimize workflows and reduce future escalations.
Recognition and Support: A team that values your contributions and celebrates your success.

Minimum 3-5 years of professional experience in customer experience, client services, or customer success, with a proven focus on escalation management or crisis resolution.
Strong problem-solving, negotiation, and mediation skills, with the ability to exercise sound judgment, balance client needs, and protect company objectives.
Highly organized, process-driven, and detail-oriented, with the ability to multitask under pressure.

Growth Opportunities: Be part of a fast-growing company committed to nurturing talent and fostering career development.
Exclusive Perks: Access to Nuovo's services and products, ensuring you, too, can experience the power of portraiture.

Nuovo Artistic Studios is not just a photography studio; it's a movement designed to uplift, empower, and transform.
Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality.
With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.
This is your opportunity to join a team dedicated to excellence and artistry.
Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.
This is your moment.
Apply today!
Be part of a fast-growing company committed to nurturing talent and fostering career development.

This listing is sourced directly from Nuovo Photography's careers page and normalized into a canonical job model.