Pilot Fiber

Real Estate Account Manager

New York, NY

No sponsorship$120k-$150kDetected 20 days ago

SalesforceCRMAccount ManagementLogisticsCommunicationCollaboration

About the role

Pilot is a modern connectivity company based in New York City.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions.

Build new and nurture existing relationships with Pilot's commercial real estate (CRE) partners to keep Pilot top of mind.
Coordinate, schedule, and manage logistics for partner meetings, property visits, and events
Position Pilot as a strategic partner and trusted resource for building operators, highlighting Pilot's compelling differentiation within a competitive ISP landscape
Collaborate effectively with internal teams to address partner inquiries promptly, ensuring a seamless customer experience
Proactively gather feedback from partners to identify areas for improvement and opportunities for additional collaboration
Assist in creating and managing materials for partner meetings and events
Document insights about the competitive landscape, tenant profiles, and demographics within our building portfolio, to inform strategic initiatives
Maintain meticulous and up-to-date records of partner interactions, building details, and other relevant information in Pilot's CRM
Prepare regular reports on relationship-building activities and key performance metrics
Continuously evaluate existing processes, systems, and workflows to optimize for efficiency and streamline relationship management

3-5 years of professional experience in relationship management, account management, or a related field, with a preference for commercial real estate
Must be willing to work in the field up to 5 days a week as required and comfortable working outside traditional business hours (regular event attendance will be required
Proficiency in Salesforce, GSuite, and other standard sales and relationship management tools to effectively track engagement and streamline workflows
Ability to work independently and thrive in an environment with minimal direction

Serve as a resource for partners by sharing updates, insights, and best practices about Pilots' services and the benefits they provide to tenants
Track and report on the health and growth of partner relationships including engagement levels and opportunities for improvement

This listing is sourced directly from Pilot Fiber's careers page and normalized into a canonical job model.