Customer.io
Contract IT Specialist
Americas Remote · Part-time
Sponsorship not specified$45k-$50kDetected 1 day ago
ComplianceJiraLogisticsHIPAACommunication
About the role
- Hi, I'm Al Shvarts, Senior Manager, IT, and I'm looking for a part-time Sr.
- IT Specialist contractor to join our globally distributed IT team as we scale.
- This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment.
Responsibilities
- You'll execute day-to-day support, improve and automate lifecycle workflows, and contribute to our security and compliance posture through reliable operational follow-through.
- Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
- Partner with People, Security, and Engineering on cross-functional projects
- Create and update operational documentation for owned workflows
- We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Requirements
- Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
- Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Nice to have
- Full-time (30+ hrs/week), PST preferred
- Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence)
- familiarity with audit tooling is a plus, direct program ownership is not required
- Strong troubleshooting on macOS (Windows a plus)
- Hours: Full-time (30+ hrs/week), PST preferred
Skills
- Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
Compensation
- $45k-$50k
Benefits
- Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
- We commit to using our influence to increase inclusion and equity within the tech industry.
Company info
- This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need.
- All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Apply directly at Customer.io →Create a free account for alerts like thisView Customer.io immigration profile
This listing is sourced directly from Customer.io's careers page and normalized into a canonical job model.