cet
Program Consultant I
Hartford, Connecticut, United States · Full-time
Sponsorship not specifiedDetected 21 days ago
CRMCustomer SupportAudacityCommunicationProblem SolvingTime Management
About the role
- Administer hotlines and email communication and responds to customer inquiries and problem solving professionally and effectively.
- Enter data into appropriate platforms to track customer interactions and results.
- May conduct quality checks of customer files, data reports, and/or technical service schedules.
Requirements
- Applicants for this position must be located in Connecticut, Southern Massachusetts, or Rhode Island.
- however, candidates will be required to attend a limited number of in-person meetings throughout the year.
Skills
- At least 2 years of customer service experience and written communications experience.
- 1 year of energy-related experience is preferred.
- Experience in CRM platforms is helpful, such as Salesforce.
- Accuracy and attention to detail required.
- Strong organizational and time management skills with the ability to work independently and with minimal supervision.
- Ability to work with multiple programs and deliverables in a collaborative environment.
- High-speed Internet access and a working location free from distractions and interference during business hours.
- Ability to speak Spanish, Portuguese, Haitian, or Chinese is helpful but not required.
- Compensation and Benefits Your benefits start on day one!
- Additionally, CET provides a monthly $85 stipend for your home internet and/or phone expenses.
- This is a full-time position.
Compensation
- Compensation and Benefits Your benefits start on day one!
Company info
- CET is celebrating 50 years as a mission-based nonprofit dedicated to helping people and businesses save energy, reduce waste, and implement sustainable solutions. Our core values are audacity, imagination, and collaboration. CET provides innovative and lasting solutions. We're a hands-on, action-oriented organization-every day, someone on our team is:
- Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities
- Helping businesses reduce waste, including improving recycling or implementing wasted food diversion programs
- Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification
- Designing outreach materials that help make green make sense for our target audience.
- The need to tackle climate change and rapidly decarbonize our economy makes our work more urgent than ever!
- CET is committed to inclusion.
- Our Diversity, Equity, and Inclusion Framework spans all internal and external policies, practices, and services.
- The candidates we seek share this commitment to equity and find fulfillment in building an inclusive culture and environment.
- CET is celebrating 50 years as a mission-based nonprofit dedicated to helping people and businesses save energy, reduce waste, and implement sustainable solutions.
- Our core values are audacity, imagination, and collaboration.
- CET provides innovative and lasting solutions.
- We're a hands-on, action-oriented organization-every day, someone on our team is:
- CET is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, genetic information, sex, pregnancy or a pregnancy-related condition, sexual orientation, gender identity, age, marital status, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.
- CET is committed to creating and maintaining an inclusive and welcoming environment.
- We are committed to creating a team that reflects the diversity of the communities we serve, and encourage you to apply even if you do not meet every job qualification.
- You may include military service assignments and any verified volunteer work.
- If you are an individual with a disability who needs reasonable accommodation or assistance, contact us at hr@cetonline.org.
- Any offer of employment is conditional and subject to the successful completion of a background check, Motor Vehicle Record (MVR) review, and drug screening.
- Please do not email us your resume.
- To be considered for this position, you must apply by following the link in this posting.
This listing is sourced directly from cet's careers page and normalized into a canonical job model.