TRULEO

Technical Account Manager

Greenville, SC

Sponsorship not specifiedDetected 138 days ago

Agentic AIAccount ManagementCustomer SuccessCustomer SupportCollaboration

About the role

In this role, you will be embedded within law enforcement departments, working side by side with command staff, IT teams, and end users to ensure TRULEO's platform is successfully implemented, maintained, and optimized.
You'll be part of TRULEO's Customer Success team, ensuring agencies experience measurable value from our Agentic AI platform.
You'll bridge the gap between field operations and TRULEO's internal teams-helping troubleshoot issues, deploy updates, train users, and identify opportunities for improvement.

Customer Support & Troubleshooting Serve as the primary technical point of contact for assigned departments, providing in-person and virtual support to command staff, analysts, and administrators.
Partner with agency IT teams to integrate TRULEO with existing systems such as RMS, CAD, or evidence management platforms.
Maintain accurate records of support activity and system configurations.
Act as the first point of contact for technical issues and ensure rapid resolution in collaboration with TRULEO's engineering and support teams.
Develop and execute "Train the Trainer" programs to scale internal enablement within agencies.
Communicate new product features, platform enhancements, and workflow improvements to drive adoption.
Update and maintain onboarding documentation and training materials.
Cross-Functional Collaboration & Feedback Loop Collaborate with Customer Success, Product, and Engineering to document pain points and identify opportunities for product improvement.
Support testing and rollout of new features with key customer partners.
Advocate for the voice of the user-ensuring frontline feedback informs product and support decisions.

Former law enforcement officer or public safety professional with strong understanding of agency operations, technology, and workflows.
3+ years of experience in technical account management, customer success, or implementation (preferably in SaaS or public safety tech).
Hands-on problem solver with a service-oriented mindset and a high degree of initiative.
Why Join TRULEO Use your law enforcement or public safety experience to help agencies harness Agentic AI for community trust and operational excellence.
Candidates must be located in or willing to relocate to the Greenville, SC area and will be required to attend in-person staff meetings at our office periodically.
Who You Are Former law enforcement officer or public safety professional with strong understanding of agency operations, technology, and workflows.

Bachelor's degree in Criminal Justice, Information Technology, or related field preferred (or equivalent experience).

We offer competitive salaries, benefits, and equity-and the opportunity to do the most impactful work of your career.

This listing is sourced directly from TRULEO's careers page and normalized into a canonical job model.