Skydio

Skydio

Customer Success Manager, DFR Majors (South Central)

US Remote · Full-time

Sponsorship not specified$120k-$160kDetected 6 days ago
Project ManagementAccount ManagementCustomer SuccessCadenceHardware DesignCommunication

About the role

  • A successful candidate will become an indispensable bridge between our customers and Skydio's extremely agile and world class technical teams.

Responsibilities

  • Build scalable processes for customer on-boarding and post sales success
  • Develops Healthy Customer Relationship through proactive support and cadence based follow ups
  • Create customer Loyalty through proactive support and account management
  • Ensure expansions and renewals through proactive support.
  • Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.
  • Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
  • At Skydio we believe that diversity drives innovation.
  • We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.

Requirements

  • Ability to obtain a Part 107 certificate.
  • Experience with commercial Unmanned Aircraft Systems and related software development/deployment.

Nice to have

  • This role is ideally suited for candidates based in the South Central United States and located near a major airport.
  • The account focus will include New Mexico, Texas, Oklahoma, Louisiana, Tennessee, Mississippi, and Arkansas.

Skills

  • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.

Compensation

  • At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages.
  • Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
  • The annual base salary range for this position is $120,000 - $160,000.
  • Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.
  • Compensation for certain positions may vary based on the position's location.

Benefits

  • Paid vacation time, sick leave, holiday pay and 401K savings plan.
  • This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
  • Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success.
  • Regular, full-time employees are eligible to enroll in the Company's group health insurance plans.

Company info

  • The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise.
  • We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
  • Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility.
  • The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.
  • Advocate for Enterprise customers through deep understanding of their use cases and needs
  • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
  • Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
  • Work directly with customers through proactive, metrics based engagement.
  • Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew.
  • Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
  • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
  • Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
  • We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
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This listing is sourced directly from Skydio's careers page and normalized into a canonical job model.