Dealpath
Manager, Customer Success
New York City, New York · Principal
Sponsorship not specified$137k-$147kDetected 35 days ago
SQLSalesforceAccount ManagementExcelPerformance ManagementCustomer SuccessLeadershipMentoring
About the role
- About Dealpath: Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing.
- Interview Process Notice Dealpath conducts interviews via video conference.
Responsibilities
- Manage, coach, and develop a team of Customer Success Managers-setting clear expectations, driving performance, and building a high-feedback culture.
- Support hiring, onboarding, and enablement to grow a high-performing Customer Success team.
- Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice sharing) to increase effectiveness and consistency.
- Own retention, growth, and customer outcomes
- support CSMs in executing strong account plans and renewal motions.
- Identify risks early, lead escalation management when needed, and drive resolution plans to protect renewals and customer trust.
- Partner with Implementation and deliver onboarding excellence
- Collaborate with Implementation during onboarding to understand each customer's success criteria and system configuration, and ensure a smooth transition to Customer Success.
- Build and improve onboarding programs for enterprise and strategic accounts, including new-hire enablement for customer teams.
- Training, support, and customer enablement
Requirements
- Bachelor's degree or higher.
- 6-9 years of experience in customer success, account management, consulting, and/or commercial real estate-related roles, with experience managing enterprise relationships.
- 2+ years of people management experience (or strong team-lead experience with clear coaching and performance ownership).
- strong proficiency in Excel / Google Sheets.
- Experience with software renewals, strategic upsell processes, and conflict resolution
Nice to have
- Familiarity with SQL, Salesforce, Asana, Gong, and AI tools
- Your actual compensation will be confirmed in writing at the time of offer.
- Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.
- We value your voice!
- If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!
Skills
- Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing.
- Interview Process Notice
- Dealpath conducts interviews via video conference.
Compensation
- Eligible for variable incentive compensation with a target incentive equal to 20% of OTE.
- $137,000-$147,000.
- OTE range: $174,000-$184,000.
- Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.
- Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.
- About Dealpath:
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
- 401(k) retirement plan.
- Paid Parental Leave.
- Flexible Time Off (FTO) policy.
- Commuter benefits program.
- This position is also eligible for Dealpath's equity plan.
Company info
- Partner with customers to build a customer journey that helps them reach business goals and realize measurable value from Dealpath.
- Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery.
Apply directly at Dealpath →Create a free account for alerts like thisView Dealpath immigration profile
This listing is sourced directly from Dealpath's careers page and normalized into a canonical job model.