annieaesthetic

annieaesthetic

Director of Operations – Mandarin Fluency

Los Angeles, California · Director

Sponsorship not specifiedDetected 20 days ago
Project ManagementCRMExcelOperations ManagementVendor ManagementEHR/EMRLeadershipCommunication

About the role

  • The Director of Operations will play a critical role in driving clinic performance and supporting growth initiatives.
  • Responsibilities span strategic planning, growth initiatives, operational excellence, talent development, and overall business performance.
  • The portfolio company is based in Los Angeles, so the candidate must live in the LA area and be able to be on-site three to four days per week.

Responsibilities

  • Support management of the Annie Aesthetic Operations Associate assigned to each clinic.
  • Partner with Clinic Managers and the Zenoti team to troubleshoot issues and optimize our utilization of the software.

Requirements

  • Some additional travel will be required, including team offsites.
  • Bachelor's degree required
  • 5+ years of experience in consulting or operations management, with a focus on multi-site operations or M&A.

Compensation

  • Reporting to the COO, the Director will serve as the full owner of one of our portfolio companies in the Los Angeles area — a business generating over $20 million in annual sales across five clinic locations, with plans to continue its rapi

Benefits

  • Competitive compensation including salary, bonus, and equity
  • Health reimbursement plan
  • Flexible schedule

Company info

  • Annie Aesthetic ("Annie") is a private equity strategy focused on the medical aesthetics industry.
  • Annie is a low-profile platform that is acquiring and operating best-in-class medical aesthetics businesses across the United States.
  • We work alongside each of our clinics, providing financial and operational support to aid in their growth.
  • We take an approach that optimizes for the best long-term outcomes for all parties - owners, employees, clients, and investors alike.
  • We intentionally foster a performance-oriented, dynamic culture that values ownership, pragmatism, humility, and collaboration.
  • This role offers a unique blend of strategic and operational responsibilities, ideal for a dynamic, results-oriented leader with a passion for building teams and growing businesses.
  • The Director will own portfolio company's P&L and have all employees reporting up through them, including on-site Clinic Managers.
  • span strategic planning, growth initiatives, operational excellence, talent development, and overall business performance.
  • The majority of employees are most comfortable speaking in Mandarin so fluency is a requirement.
  • Role Overview
  • Reporting to the COO, the Director will serve as the full owner of one of our portfolio companies in the Los Angeles area - a business generating over $20 million in annual sales across five clinic locations, with plans to continue its rapid growth through de novo openings.
  • Duties and Responsibilities
  • Operational Leadership
  • Oversee clinic strategy development and subsequent execution in partnership with the executive team, clinic founder, and on-site Clinic Managers
  • Coach and train Clinic Managers on optimizing clinic operations and owning the P&L, KPI's, and adherence to SOPs.
  • Implement requisite meeting structure and ensure proper documentation / tracking is established for remote management.
  • Coach and train junior members of the team on management of clinics and various internal workstreams.
  • Strategic Planning & Execution
  • For new acquisitions, lead the post-close integration, including the onboarding of clinic employees and Zenoti (EMR) implementation.
  • Assist with developing cross-functional project plans, Strategy decks, SOP's, and checklists for day-to-day operations.
  • Use strategic frameworks and project management techniques to help guide people through uncertainty; manage multiple and potentially conflicting priorities; identify and manage complex dependencies.
  • Vendor Management & Compliance
  • Stay up-to-date with Zenoti product knowledge and proactively plan future adoption areas to streamline operations and increase revenue.
  • Interface with the third-party vendors for day-to-day needs of the clinic and ad-hoc items including: pharma / clinical, marketing, IT, maintenance / building management, etc.
  • Ensure adherence to regulatory requirements in each clinic related to business licenses and permits and clinical compliance and best practices.
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This listing is sourced directly from annieaesthetic's careers page and normalized into a canonical job model.