Aircall.io, Inc.
Content Strategist, NA
New York Office ยท Senior
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About the role
- You will identify the topics, formats, voices, and distribution opportunities that can make Aircall useful, credible, and distinctive to audiences in your market.
- This is both a strategic and highly hands-on role.
- You will work closely with Creative, Product Marketing, Integrated Programs, Demand Generation, regional teams, customers, and subject-matter experts to turn Aircall's expertise into content people want to consume and share.
Responsibilities
- Develop and own the content strategy and editorial plan for North America, aligned with Aircall's global narrative and regional growth priorities.
- Build Aircall's relevance in the AI voice agent category by identifying important conversations, audience questions, emerging themes, and timely content opportunities.
- Create and publish content across editorial, video, organic social, customer storytelling, executive thought leadership, and campaign formats.
- Own the regional organic social calendar and day-to-day channel execution, including copy, creative coordination, publishing, and audience engagement.
- Develop repeatable video formats and manage production from concept and scripting through editing and distribution.
- Partner with SEO and web teams to improve the discoverability of content across traditional search and AI-powered answer experiences.
- We're working to create a place filled with diverse people who can enrich and learn from one another.
- We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Requirements
- 5+ years of experience in content strategy, content marketing, editorial, video, social media, or a related role.
- Deep hands-on strength in at least one content discipline-writing and editing, video production and editing, organic social, or AI-enabled content operations-with the ability to contribute across the others.
- Experience translating technical or complex topics into clear, engaging content for business audiences.
- Experience owning content calendars and delivering consistently in a fast-moving environment.
- Practical experience using generative AI and automation to improve content quality, speed, repurposing, or distribution.
- Strong understanding of organic distribution and how content earns attention across social, search, video, and owned channels.
- Ability to work independently while collaborating effectively across creative, product, regional, and go-to-market teams.
- A portfolio demonstrating original thinking and strong execution across relevant content formats.
- Strong editorial judgment and an instinct for identifying topics that can build category relevance.
- Base salary range:
- $107,500 - $132,400 USD
Nice to have
- B2B SaaS experience is required
- experience with AI, communications, customer experience, or sales technology is a strong plus.
- Experience appearing on camera, interviewing subject-matter experts, or editing video is a strong plus.
Compensation
- $107,500 - $132,400 USD
- ๐ถ Competitive salary package & benefits
Benefits
- ๐ Fast-learning environment, entrepreneurial and strong team spirit
- At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
- We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
Company info
- We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
- Build relationships with internal experts, customers, partners, and industry voices who can strengthen Aircall's authority and reach.
- Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
This listing is sourced directly from Aircall.io, Inc.'s careers page and normalized into a canonical job model.