Pacvue
Senior Customer Success Manager II, Omni Commerce
US Remote · Senior
Sponsorship not specifiedDetected 12 days ago
Product ManagementProduct StrategyCRMAccount ManagementSupply ChainInventory ManagementCustomer SuccessCommunicationCollaborationPublic SpeakingMicrosoft Office
About the role
- For this role, Commerce refers to Pacvue's retail operations platform spanning digital shelf optimization, inventory management, buy-box dynamics, and pricing and promotion strategy-distinct from retail media or Commerce Media as used in agency contexts.
- In this role, you'll bring expertise in how these operations function across our Omni retailers, specifically Walmart and Target, and how dynamics in one channel affect performance in another.
- They will also serve as a critical voice of the customer to Product, helping shape the Omni Commerce roadmap as Pacvue expands this capability across the enterprise landscape.
Responsibilities
- Own and independently manage a portfolio of enterprise Omni Commerce accounts, driving retention, platform adoption, and measurable customer outcomes across the Omni retail channel.
- Lead executive-level client engagements autonomously, including strategic business reviews, escalation management, and senior stakeholder alignment, without requiring manager involvement in routine complex situations.
- Build and refine onboarding frameworks, operational playbooks, and internal SOPs for the Omni Commerce offering, creating repeatable infrastructure that scales across additional enterprise clients.
- Identify expansion opportunities within existing accounts and partner with Sales and Account Management to progress upsell and cross-sell motions across our clients portfolio.
Requirements
- 8+ years of experience in Customer Success, commerce operations, or account management within retail and eCommerce (Walmart and Target are required).
- proficiency with PowerPoint or equivalent presentation tools required
- Demonstrated track record of influencing product roadmap decisions through structured, evidence-based customer feedback and cross-functional collaboration
- Proficiency with CRM systems, customer success platforms, and eCommerce analytics tools
- Exceptional communication, executive presence, and the ability to operate with high autonomy in ambiguous, fast-moving environments
- Deep, hands-on experience with omnichannel operations across Walmart & Target, specifically digital shelf optimization, buy-box dynamics, inventory management, and pricing and promotion strategy; Amazon and other Omni retailer experience are a strong plus.
- Proven ability to manage complex commerce operations across multiple retailers in parallel, understanding how decisions made in one channel's supply chain, pricing, or promotion strategy affect performance across others.
- Proven ability to independently lead strategic, executive-level client relationships at enterprise CPG or large brand organizations, including C-suite and VP-level engagement, without escalation dependency
- Experience developing scalable frameworks, onboarding playbooks, or operational processes in a high-growth SaaS or commerce technology environment
- Strong analytical mindset with the ability to identify, synthesize, and leverage complex data to build compelling narratives; demonstrated experience translating commerce performance insights into executive-level presentations that influence strategy and drive decisions at the VP and C-suite level; proficiency with PowerPoint or equivalent presentation tools required
- Familiarity with retail media platforms and how commerce and media signals interact to drive performance outcomes; Pacvue platform experience a plus
Nice to have
- Amazon and other Omni retailer experience are a strong plus.
- Deep, hands-on experience with omnichannel operations across Walmart & Target, specifically digital shelf optimization, buy-box dynamics, inventory management, and pricing and promotion strategy
- Pacvue platform experience a plus
Benefits
- Flexible Paid Time Off
- Medical, Dental, Visi
Company info
- Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes.
- At Pacvue and Helium 10, great careers don't just happen - they're built. Here, you'll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that's redefining the future of commerce.
- Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd.
- Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control.
- As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China.
- Combined with Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes.
- At Pacvue and Helium 10, great careers don't just happen - they're built.
- Here, you'll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that's redefining the future of commerce.
- Act as the primary conduit between Omni Commerce customers and the Product team, translating nuanced client workflows and market gaps into actionable product feedback that directly shapes the Omni Commerce roadmap.
This listing is sourced directly from Pacvue's careers page and normalized into a canonical job model.