Ti Ntg
Enterprise Account Manager
Atlanta, GA · Full-time
Sponsorship not specifiedDetected 34 days ago
Data VisualizationExcelSupply ChainLogisticsCustomer SupportAR/VRLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- JOB PURPOSE The Enterprise Account Manager will be responsible for overseeing and managing the transportation needs and services for large-scale clients.
- The ideal candidate will serve as the primary point of contact, ensuring high-quality service delivery, maintaining strong relationships, and optimizing logistics operations.
- DISCLAIMER The above statements are intended to describe the general nature and level of work being performed.
Responsibilities
- Collaborate with internal teams (e.g., operations, customer service, supply chain) to ensure that the client's transportation needs are met and that all logistics operations run smoothly.
- Manage account's RFP/bid packets with applicable internal leaders and departments to drive contractual volume
- Apply understand of inner workings of customer contracts to effectively manage tender acceptances and rejections, ensuring alignment with client expectations and organizational capabilities.
- Oversee and manage routing guides to ensure compliance with client specifications and optimize carrier assignment for serviceability, cost-effectiveness, and efficiency.
- Utilize understanding of optimal scheduling standards to ensure timely and efficient transportation services for clients and drive attractiveness to carriers.
- Create and maintain account-specific SOP docs to be shared with Account Coordinators and Supporting functions of the Operation
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear.
- The employee is required to stand, walk, and reach with hands and arms.
- Occasionally, the employee is required to lift boxes up to 20 pounds.
- Local travel is required.
- Out of state travel is limited, but may be required for special training/conferences.
- They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
- 8:00 a.m. - 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.
Skills
- Ability to multitask and prioritize tasks at hand
- Ability to oversee the successful implementation and delivery of services to enterprise clients
- Proactively addressing client concerns, driving product adoption, and fostering strong customer relationships
- Excellent interpersonal, verbal, and written communication skills; ability to communicate with various levels of leadership
- Ability to streamline processes, identify areas for improvement, and work efficiently to maximize results in a fast-paced environment
- Ability to effectively communicate and mediate with all levels of management within the company
- Ability to calculate figures and use basic arithmetic
- Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions
- Proactively stays up to date on market trends and acts as a subject matter expert for transportation and logistics
- Microsoft Excel and Tableau experience preferred
Company info
- We are an Equal Opportunity employer.
This listing is sourced directly from Ti Ntg's careers page and normalized into a canonical job model.