Smartly
Senior Customer Success Manager
New York, New York, United States · Senior
Sponsorship not specified$110k-$130kDetected 3 days ago
Customer SuccessCustomer SupportCommunicationCollaboration
Stay score
odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- We take into consideration an individual's background, expertise, and experience in determining final salary.
- This information is provided in accordance with applicable law.
- Base pay information is based on market location.
Responsibilities
- Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands.
- We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
- Together, we want to create and maintain an inclusive environment where everyone feels respected and heard.
- Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise
- Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
- Develop and maintain excellent knowledge and skills for the Smartly platform and paid social advertising in general so that you're constantly able to solve customers' problems
- Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
- Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop
Compensation
- We take into consideration an individual's background, expertise, and experience in determining final salary.
- Salary in USD: $110,000 - $130,000
Benefits
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- 401K plus matching & equity grants for all new Smartlies
- Wellness benefit & learning reimbursement opportunities
- Volunteer time off days & company donation matching opportunities
- The base pay range for this position is as mentioned below per year, plus an annual performance bonus.
- Our Diversity, Equity & Inclusion approach is at the heart of it.
Company info
- Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
- You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team.
- In this New York City-based role, you will be part of the North America Customer Success team.
- Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
- Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
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This listing is sourced directly from Smartly's careers page and normalized into a canonical job model.