Basis AI
Customer Success Manager
New York Office · Full-time
Sponsorship not specifiedDetected 36 days ago
Machine LearningAccount ManagementAccountingValuationCustomer Success
About the role
- Basis is deployed with the top accounting firms in the country.
- As our customer base grows, so does the long-term opportunity we hold with each firm - expanding across practices, deepening adoption, and growing into a mission-critical platform.
Responsibilities
- Own a portfolio of enterprise accounts: drive adoption, expansion, and renewal
- Partner with the Deployed Intelligence team on the handoff from deployment to long-term customer ownership
- Partner with Account Executives on QBRs, expansion opportunities, and ARR growth
Benefits
- Pre-tax commuter benefits and 401(k) retirement plan
- Parental Leave
- Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
- Unlimited PTO + 12 paid company holidays.
- Contribute to the CS operating model: account health metrics, handoff playbooks, and renewal processes
- Bonus if you have
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