Snout
Customer Support Specialist (Tier 1 + 2)
Dallas, USA
Sponsorship not specifiedDetected 294 days ago
Customer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend.
- You'll be the go-to for Tier 1 and Tier 2 issues across phone, email, and chat, working directly with veterinarians and pet parents to turn problems into positive experiences.
- You will also handle cancellation requests and be responsible for limiting churn.
Responsibilities
- At Snout, we're looking for someone as a Customer Support Specialist (Tier 1 + 2), who thrives on solving tough customer challenges in a fast-moving tech environment.
- You'll dig into complex cases, uncover root causes, and collaborate with product, operations, payments and support teams to implement solutions that make our workflows smarter and smoother.
- This is more than a support role; it's a chance to grow with a fast-moving startup while helping shape the way we care for pets.
- You'll track trends, document resolutions, and help build scalable processes that improve the entire support experience.
- Snout is committed to building a diverse and inclusive team.
Benefits
- We're on the lookout for an experienced Customer Support Specialist (Tier 1 + 2) based in the Texas or Georgia area to help support our clients with their wellness plans and payments. 💻 The role
- Clear, empathetic communication along with problem solving are your strengths, and even in tough situations, you'll leave customers feeling supported.
Company info
- 🐶 Our mission Every pet should get the care they need, regardless of cost.
- If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of "what we're looking for" including the first bullet point.
This listing is sourced directly from Snout's careers page and normalized into a canonical job model.