Ttecdigital

Principal Architect, NICE CXone

Austin, TX · Principal

Sponsorship not specified$170k-$200kDetected 861 days ago

JavaScriptPythonJavaC++CRMSalesCustomer SupportCiscoCommunicationCollaborationPublic Speaking

About the role

Our vision is the same, a place where employees know they can thrive.
You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business.
Be responsible for API integrations and Web service experiences.

Leverage relationships to establish credibility, Lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners.
Lead technical resources for CCaaS implementations on client projects.
Create technical documentation for detailed designs and customer requirements.
Ownership and responsibility for end-to-end design of the technical architecture including: Routing strategy, ACD and IVR design, API approach and external data integrations, AI Concepts, Design and maintain reusable code libraries.
Document critical business and/or IT requirements and "compelling events" requiring the client to make a change.
Identify and develop transformation roadmaps and quantifiable business cases.
Collaborate internally to develop detailed design solutions including the technology stack, bill of material configurations, architecture diagrams.
Develop and deliver 'Solution Review' presentations.
Participate in field Professional Services and Managed Services communications with Partners to resolve pre-sales design and configuration questions.
Develop and Present Solutions to the Client / Support Deal Closure

Conduct solution design meetings with TTEC Digital, Partners, and client personnel to confirm solution scope and the design required to fulfill requirements.
Experience with enterprise level CCaaS architecture for complex business needs.

#LI-DD1 This position is eligible to participate in an annual incentive program.

Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off.

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
TTEC Holdings Inc. is the parent company for both Digital and Engage.
When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote
About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).

equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.

This listing is sourced directly from Ttecdigital's careers page and normalized into a canonical job model.