Plains All American Pipeline
Manager, End User Services
Houston, TX
No sponsorshipDetected 39 days ago
Process ImprovementProcurementCustomer SupportLeadershipProblem SolvingMentoring
About the role
- The company is headquartered in Houston, Texas.
- We're on the lookout for passionate self‑starters who thrive in fast‑moving, collaborative, and innovative environments.
- This position plays a critical role in delivering highly effective and secure desktop & access services to the organization's users in the Plains North American footprint.
Responsibilities
- Supervising and guiding internal and 3rd party Service Desk, Desktop Support and Access Admin teams to ensure consistent quality is provided across the corporation;
- Maintaining relationships with key vendors to ensure effective support and management of product roadmaps;
- Managing, mentoring, fostering and developing the group of direct reports through strong leadership and a commitment to the success of the IT organization; and
- Working with project managers and system stewards to oversee Transition to Operations process and ensure that support plans are documented for new and upgraded or enhanced services.
- Advanced problem solving skills and the ability to develop creative solutions;
- Demonstrated experience and ability to lead, motivate and coach operational support teams; and
Requirements
- University degree in computer science, business administration or a related discipline or the equivalent combined with extensive directly related experience working in a Client Service or End User Computing area;
- Minimum 5 years of experience in managing, planning and provisioning of end-user computing services (Service Desk and Deskside);
- Applicants must be authorized to work in the U.S. for the duration of their employment
Compensation
- Hard work is rewarded with competitive compensation and a top-tier benefits program designed to keep our employees safe, healthy and happy.
Benefits
- The selected candidate will be eligible for company benefits including Medical, Dental, Vision, Paid Time Off (PTO), and Free Parking.
Visa & Work Authorization
- This position is not eligible for employment-based visa sponsorship.
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This listing is sourced directly from Plains All American Pipeline's careers page and normalized into a canonical job model.