HoneyBook

Staff UX Researcher

New York · Staff+ · Contract

Sponsorship not specifiedDetected 117 days ago

Data AnalysisUX ResearchProduct StrategyResearchCommunicationCollaborationProblem SolvingMentoringAdaptability

About the role

With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence.
Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
We know experience comes in many forms - some visible on your resume, others not.

Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.

Proven ability to synthesize complex research findings and craft compelling narratives that influence decisions across cross-functional and executive audiences.
Proven ability to operate effectively under pressure and ambiguity, with a track record of setting boundaries, cutting through noise, and enabling teams to engage productively with research.
A forward-thinking mindset around AI, with the ability to leverage AI tools in your workflow while staying current and bringing perspective on how AI can enhance your research processes and team effectiveness over time.
Experience establishing practices and standards that improve research quality, insight communication, and team alignment.

At least 5 years of hands-on experience owning complex UX research initiatives spanning multiple workstreams and cross-functional stakeholders using a variety of qualitative and quantitative research methods.
Exceptional written, visual, and verbal communication skills to share study plans, findings, and implications with clarity, persuasion, and adaptability for different audiences.
Excellent problem-solving skills and the ability to navigate ambiguity and complexity, while guiding teams toward clarity and impact.
Experience coaching and elevating peers across functions by modeling research excellence, scaling best practices, and fostering growth via feedback and mentorship.
Experience with a variety of UX research-related tools, such as Qualtrics, Ballpark, UserTesting, User Interviews, and Great Question.
A master's degree, PhD, or equivalent in sociology, psychology, human-computer interaction, or a related field is preferred.

We offer a competitive salary and meaningful equity grants.
Our primary customers today are creative businesses that generate $150B in revenue per year in the US.

From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.

This listing is sourced directly from HoneyBook's careers page and normalized into a canonical job model.