TensorWave
Operations Engineer
Las Vegas, Nevada · Contract
Sponsorship not specifiedDetected 134 days ago
PythonBashNode.jsCloud PlatformsKubernetesLinuxPrometheusGrafanaDatadogMachine LearningJiraCustomer SupportTCP/IPDNSCiscoCommunicationCollaboration
About the role
- We're looking for an Operations Engineer to join our team during an exciting phase of growth.
- This is an on-site role operating on a rotating 12-hour shift schedule (days OR nights), with alternating 3-day and 4-day work weeks.
Responsibilities
- Maintain situational awareness of active customer workloads, scheduled maintenance windows, and known issues across the fleet
- Maintain accurate incident records including timeline, actions taken, and resolution details in the ticketing system
- Document tribal knowledge, recurring issue patterns, and lessons learned to strengthen the team's operational knowledge base
- Support change management processes by monitoring customer environments during planned maintenance and infrastructure changes
Requirements
- 1-3 years of experience in a NOC, operations center, technical support, systems administration, or similar infrastructure operations role
- Experience monitoring production infrastructure using observability tools (Grafana, Datadog, Prometheus, or similar)
- Foundational Linux systems administration skills with the ability to navigate systems, read logs, and execute diagnostic commands
- Experience following operational runbooks and structured triage procedures in a production environment
- Strong written communication skills, particularly the ability to write clear incident updates and escalation summaries under time pressure
- Demonstrated ability to stay calm, prioritize effectively, and work methodically during high-pressure situations
- Familiarity with ticketing and incident tracking systems (PagerDuty, Jira, ServiceNow, or similar)
- Ability to work a rotating 12-hour shift schedule (8AM-8PM or 8PM-8AM), alternating between 3-day and 4-day work weeks on a repeating cycle
Nice to have
- Experience in a customer-facing operations role at a cloud provider, managed services provider, or colocation facility
- Exposure to GPU infrastructure, HPC clusters, or AI/ML compute environments
- Familiarity with Kubernetes concepts and basic container troubleshooting
- Scripting ability in Python, Bash, or similar for basic automation and log analysis
- Experience with high-performance networking concepts (RDMA, InfiniBand, or RoCE)
- Background working across multiple geographically distributed data center sites
- Relevant certifications (CompTIA Server+, Linux+, RHCSA, CCNA, or equivalent)
- Life and Voluntary Supplemental Insurance Options
Benefits
- 100% paid Medical, Dental, and Vision insurance for Employees
- Company Health Savings Account Contributions
- 100% paid Short Term and Long Term Disability Insurance for Employees
- Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
- Flexible Spending Account
- Parental Leave
- Other In-Office Perks
- Track key health indicators including GPU utilization, node availability, network performance, storage health, and Kubernetes cluster status
- Provide regular health summaries and flag trends that may indicate systemic risks to customer environments
- Assist with monitoring and alerting tuning by providing feedback on alert quality, false positive rates, and coverage gaps
- shift schedules including nights, weekends, and holidays as part of a 24/7 coverage model
Company info
- deliver seamless, secure, reliable, and resilient AI compute at scale.
- We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack.
- Because breakthrough AI should move at the speed of ideas, not infrastructure.
Equal opportunity
- TensorWave is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We do not discriminate on the basis of any protected status under applicable law.
- Reasonable Accommodations
Apply directly at TensorWave →Create a free account for alerts like thisView TensorWave immigration profile
This listing is sourced directly from TensorWave's careers page and normalized into a canonical job model.