Imaginepediatrics

Recovery Patient Engagement Associate II

United States (Remote) · Mid

Sponsorship not specifiedDetected 23 days ago

Outbound SalesCustomer SupportResearchCollaborationProblem SolvingCritical Thinking

About the role

Note: We sincerely appreciate your interest in us, but p lease do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls.
We encourage you instead to utilize our careers@imaginepediatrics.org inbox.
We receive a high volume of applications, but will do our best to respond to every application in a timely manner.

Perform telephonic outreach to caregivers of attributed patients to enroll children in care, support seamless onboarding, and re-engage those who missed their initial onboarding visit or have not utilized services post-onboarding.
Drive re-engagement and enrollment outcomes through high-volume outbound outreach, securing enrollments during live patient calls, completing efficient warm handoffs, and coordinating appropriate and timely scheduling, while consistently meeting performance expectations tracked through call productivity, conversion rates, and engagement metrics.
Develop deep knowledge of the Supplemental Security Income (SSI) program and conduct targeted outreach to caregivers who may be eligible.
You want an active role in building a diverse and values-driven culture.

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs.
We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care.
We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners as part of the enrollment and re-engagement process.
Leverage relationships with healthcare professionals to support re-engagement of enrolled patients, collaborating closely with Community Health Workers, Outreach Specialists, RNs, and other cross-functional team members.
First and foremost, you're passionate and committed to creating the healthcare experience that our sickest children and their caregivers deserve.
2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams
we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
Note: We sincerely appreciate your interest in us, but p lease do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our careers@imaginepediatrics.org inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner.
Where You'll Be
This position will be remote with 10%-15% travel to provider offices.
We are looking for candidates in the following areas:
Texas
Florida
New York
New Jersey
Tennessee
North Carolina
Missouri
Washington D.C.
Georgia

This listing is sourced directly from Imaginepediatrics's careers page and normalized into a canonical job model.