Miratech1

Amazon Connect Support Engineer

Orion, AB, Canada · Internship

Sponsorship not specifiedDetected 19 hours ago

JavaScriptPythonAWSNetwork MonitoringCommunicationMentoring

About the role

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a
global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.
Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency.
Excellent communication and teamwork skills with the ability to collaborate across technical teams.
collaborate on impactful projects for top global clients and shape the future of industries.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.

4+ years of overall IT experience with strong exposure to CCaaS environments.
2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch.

Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms
Experience with monitoring and observability tools such as Zabbix

Miratech helps visionaries change the world.
Miratech has coverage across 5 continents and operates in over 25 countries around the world.
Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
make the most of the flexibility that comes with remote work.
be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
All your information will be kept confidential according to EEO guidelines.

This listing is sourced directly from Miratech1's careers page and normalized into a canonical job model.