AtriCure
Customer Success Specialist II
Cincinnati, OH; Mason, OH · Mid · Contract
Sponsorship not specifiedDetected 21 days ago
SalesInventory ManagementCustomer SuccessCustomer SupportFDA RegulatoryMedical DevicesProblem Solving
About the role
- Assist in the resolution of all customer inquiries, fostering strong customer relationships through proactive engagement and follow-up.
- Facilitate order processing, coordinating with relevant teams to ensure timely fulfillment and customer satisfaction.
- Track and communicate overnight orders to ensure accurate delivery timelines.
Responsibilities
- Customer and Field Support
- Identify customer needs and coordinate appropriate support activities to enhance service delivery.
- May assist with international support as needed, adapting to diverse customer requirements and cultural nuances.
- Support EDI (Electronic Data Interchange) implementation to streamline order and inventory processes.
- Administrative and Technical Support
- Collaborate and handle additional responsibilities as assigned to support departmental needs.
- Collaborate with cross-functional teams to identify and implement process improvements that enhance sales support functions.
Requirements
- Generate and analyze required monthly reports, providing insights to support sales performance and decision-making.
- Ability to work under fast-paced conditions while maintaining accuracy and attention to detail
Skills
- AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions.
- Afib affects more than 33 million people worldwide.
- AtriCure's Isolator® Synergy™ Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib.
- AtriCure's AtriClip® Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide.
- AtriCure's Hybrid AF™ Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients.
- For more information, visit AtriCure.com or follow us on Twitter @AtriCure.
- Execute administrative tasks, accurately inputting customer information into databases for comprehensive documentation and record-keeping.
- Exercise sound judgement and decision-making skills in various situations
Company info
- Manage and prioritize incoming phone calls from field personnel and customers, ensuring timely and effective communication.
- Provide technical support and training to team members and customers, enhancing product knowledge and usage.
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This listing is sourced directly from AtriCure's careers page and normalized into a canonical job model.