Casechek
Customer Support Manager
Remote - US
Sponsorship not specified$80k-$100kDetected 19 days ago
SalesforceSupply ChainProcurementCustomer SuccessCustomer SupportLeadershipCommunicationOrganizational Skills
About the role
- Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care.
- From procurement to payment, Casechek automates workflows for vendor supported surgical procedures.
Responsibilities
- Build the Function
- Establish and document scalable support processes, workflows, and SLAs
- Create and maintain a structured, usable knowledge base
- Identify gaps and implement systems that improve efficiency and consistency
- Own KPIs & Performance
- Build dashboards and reporting to provide visibility to leadership
- Build structure where it does not yet exist
- Bring clarity to what "great support" looks like
- Use data to drive decisions, not just instincts
- Elevate support from reactive to strategic
Requirements
- Experience in a startup or scaling environment
Nice to have
- Experience with support tools (Salesforce preferred, Talkdesk a plus)
Compensation
- Competitive Salary and Annual Bonus – The salary range for this role is $80,000 - $100,000
Benefits
- Competitive Salary and Annual Bonus - The salary range for this role is $80,000 - $100,000
- Opportunity for Long-Term Incentives (LTI) - Be part of our success with equity or long-term incentive plans that grow with the company.
- Flexible Time Off (Unlimited PTO) - Recharge and focus on what matters most with unlimited paid time off tailored to your needs.
- Parental Leave - Take time to bond and care for your growing family with fully paid parental leave options.
- Comprehensive Medical and Dental Benefits - Prioritize your health and well-being with premium plans for you and your family.
- Annual Education Budget - Expand your skills and knowledge with dedicated funding for courses, certifications, and learning resources.
- Define support coverage model, ticket routing, and escalation paths
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This listing is sourced directly from Casechek's careers page and normalized into a canonical job model.