Claylabs

Claylabs

Manager, Enterprise Growth (Customer Success)

New York

Sponsorship not specifiedDetected 55 days ago
A/B TestingAccount ManagementCustomer SuccessLeadershipCommunicationMentoring

About the role

  • We see growth as a creative practice, not a formula.
  • As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage.
  • In 2025, we raised a $100M Series C https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.htmlbacked by world-class investors including Sequoia, CapitalG, and First Round - and crossed $100M in revenue.

Responsibilities

  • Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay's values - curiosity, creativity, and customer obsession.
  • Own key customer relationships yourself - setting the bar for engagement, advocacy, and strategic influence.
  • Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs.
  • A passion for coaching and developing others - you get energy from seeing your team thrive
  • A love of systems thinking - identifying bottlenecks, building scalable processes, and driving continuous improvement
  • Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.

Requirements

  • 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function
  • 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
  • A track record of driving revenue growth, expansion, and retention
  • The ability to simplify complexity - finding creative solutions and guiding your team through ambiguity
  • You might be a great fit if you have:

Benefits

  • We also launched a community equity round https://www.clay.com/blog/community-equity-offering, for our customers, agency partners, and club members.
  • Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely.
  • Forecast, track, and report on KPIs tied to expansion, retention, and customer health - using data to tell a story and guide decisions.
  • A growth mindset and comfort with fast-paced, entrepreneurial environments

Company info

  • Our community http://community.clay.com includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs https://luma.com/claylive, and 30k members on Slack.
  • Our culture https://nextplayso.substack.com/p/spotlight-clay is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
  • All employees can work for free with world-class coaches who specialize in creativity, management, and more.
  • Our operating principles - including negative maintenance and non-attached action - guide our work. Read more about them here https://cdn.prod.website-files.com/61477f2c24a826836f969afe/685d83a71452245cc1129791_4d770abfd83e276ec15315a2e06945bd_Clay2025_OperatingPrinciples.pdf.
  • Read about us in the NYT https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.html, Forbes http://google.com/search?q=forbes+clay&rlz=1C5OZZY_enUS1155US1155&oq=forbes+clay&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIHCAYQABiABDIHCAcQABiABDIHCAgQABiABDIHCAkQABiABNIBBzkzM2owajSoAgOwAgHxBVAe8UAxJx_p&sourceid=chrome&ie=UTF-8, First Round Review https://review.firstround.com/podcast/inside-clays-unconventional-path-to-1-25b/, and more https://www.clay.com/press.
  • empower every team to use Clay as their growth engine.
  • As the Manager of our Enterprise Growth Strategy team, you'll lead a group of world-class strategists who act as trusted advisors to our customers.
  • You'll hire, coach, and inspire a team that drives meaningful business outcomes, builds lasting partnerships, and helps our customers turn their biggest goals into reality.
  • This is a high-impact role - you'll shape how some of the most innovative companies in the world use Clay to scale, and directly influence revenue growth, retention, and the customer experience.
  • Hear from our employees directly on our Glassdoor https://www.glassdoor.com/Overview/Working-at-Clay-EI_IE9850794.11,15.htm page!
  • MANAGER, ENTERPRISE GROWTH @ CLAY
  • We're growing our Growth Strategy (Customer Success) team at Clay - the group that helps our customers unlock their full potential.
  • Our mission is simple but ambitious: empower every team to use Clay as their growth engine.
  • You'll be a builder, a coach, and a connector.
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