DISCO
Customer Success Manager I
New York City, New York · Mid
No sponsorship$50k-$70kDetected 42 days ago
Project ManagementCustomer SuccessCustomer SupportLeadershipCommunicationProblem Solving
About the role
- Your Impact The Customer Success Manager I is responsible for ensuring maximum client retention, satisfaction, and growth.
- Assesses need for PS referrals; pushes to Sales for request.
- Ensures tickets are updated to reflect status.
Responsibilities
- Manage CSA Queue: Monitors queue for incoming requests. Executes requested tasks. Ensures tickets are updated to reflect status. Documents resolutions and outcomes to maintain historical records.
- CSA Task Management: Runs Subscription and Transactional Usage Reports. Manages all matter transfers.
- Level II - Customer Support: Escalates client requests to the appropriate technical support, billing, or product teams.
- Platform Testing: Supports internal testing of new features for the CS team.
- Documents resolutions and outcomes to maintain historical records.
- Escalates client requests to the appropriate technical support, billing, or product teams.
Requirements
- 1-2 years of experience in a customer-facing role, preferably in customer success, support, or account management.
- Ability to confidently engage with stakeholders at all levels and demonstrate thought leadership in client interactions.
- Strong working knowledge of renewals, upsells, and account expansion
- Even Better If You Have…
- Experience in legal technology/SaaS client success management
- Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
Compensation
- Competitive salary plus RSUs
Benefits
- Benefits, including medical, dental and vision insurance, as well as 401(k)
Company info
- They proactively address customer concerns, provide timely solutions, and support customers to achieve their desired outcomes.
- Opportunity to be a part of a company that is revolutionizing the legal industry
Visa & Work Authorization
- Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
This listing is sourced directly from DISCO's careers page and normalized into a canonical job model.