Alta
Customer Service Representative
US-OH-GRANDVIEW
Sponsorship not specifiedDetected 29 days ago
ExcelSAPSupply ChainLogisticsCustomer Support
About the role
- The business has operations in multiple locations in the US, Europe, Brazil, India and China.
- For decades, we've set the standard for excellence and reliability, elevating the performance in composites.
- Today, we're writing the next chapter-an independent, future-focused company driven by innovation and a passion for pushing boundaries.
Nice to have
- Respond punctually to customer inquiries whilst keeping the customer informed
- Process customer POs via direct order entry system (SAP)
- Work closely with logistics and manufacturing to ensure all orders are shipped on-time and in-full
- Work closely with internal Account Managers to keep ahead of customer activity and requirements
- Process and follow up on customer complaints as it relates to customer orders, invoicing issues, returns, and quality
- Process debit, credit, and return invoices, review for accuracy and completeness
- Bachelor's Degree preferred
- Previous roles in Customer Service or related industry would be desirable
Skills
- Professional knowledge of the use and application of SAP systems, specifically related to sales order modules
- Knowledge and understanding of export documentation highly desirable
- Knowledge of Excel, Word, and other MS systems
- Must have natural curiosity - business process acumen
- Results-driven and candid - with an innate sense of what will work and what will not
- Professional, strong communicator and interpersonal skills (written and verbal)
- Behavioral skills
- Employment decisions are based on qualifications, merit and business needs.
Company info
- including building materials; corrosion-resistant fiber reinforced plastic; recreation; transportation; and wind energy.
This listing is sourced directly from Alta's careers page and normalized into a canonical job model.