Empower Pharmacy
Supervisor, Incident Response
Houston, TX (Hybrid)
Sponsorship not specifiedDetected 7 days ago
Incident ResponseCompliancePerformance ManagementCustomer SupportPharmacy PracticeFDA RegulatoryLeadershipCommunicationCollaborationMentoring
About the role
- Leveraging AI as a force multiplier, the supervisor accelerates decision-making, improves response speed, enhances quality, identifies trends, and scales performance through data-driven insights and intelligent workflow optimization.
- The role consistently demonstrates exceptional leadership, accountability, innovation, resilience, and sustained performance.
Responsibilities
- Performance Management: Establish clear performance expectations, conduct coaching sessions, complete evaluations, recognize achievement, and implement development plans that strengthen individual capability and team effectiveness.
- Workforce Coordination: Develop schedules, manage attendance, optimize resource allocation, and coordinate staffing adjustments that ensure uninterrupted service delivery during changing operational demands.
- Partner Collaboration: Build strong partnerships with pharmacy operations, call center teams, clinical pharmacists, quality, and other internal stakeholders to resolve issues efficiently and improve end-to-end service delivery.
- Utilize AI-generated operational insights to support informed discussions, align priorities, remove barriers, and improve enterprise-wide coordination.
- Communication Effectiveness: Deliver clear, timely, and professional communication during operational changes, escalated incidents, and performance discussions while promoting transparency and alignment.
- Establish clear performance expectations, conduct coaching sessions, complete evaluations, recognize achievement, and implement development plans that strengthen individual capability and team effectiveness.
- Build strong partnerships with pharmacy operations, call center teams, clinical pharmacists, quality, and other internal stakeholders to resolve issues efficiently and improve end-to-end service delivery.
- Training Excellence: Lead onboarding, technical training, knowledge reinforcement, and ongoing competency development that equips team members to consistently deliver exceptional service.
Skills
- Incident Operations
- Continuous Improvement
Benefits
- Integrate AI-enabled learning resources, performance analytics, and knowledge management tools to accelerate learning, improve retention, and strengthen workforce capability.
Company info
- Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide.
- As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing.
- We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc.
- 5000 List for 2025.
- Ensure all incident response activities consistently comply with regulatory requirements, company policies, quality standards, and documentation expectations.
- Utilize AI-supported compliance monitoring and workflow validation to identify potential gaps, improve audit readiness, reduce operational risk, and reinforce accountability throughout daily operations.
- Cross-Functional Collaboration
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