Baltimoreorioles

CRM Analyst

Baltimore, Maryland · Full-time

Sponsorship not specifiedDetected 30 days ago

SQLData ScienceData VisualizationStatisticsSalesforceCRMExcelLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

The Baltimore Orioles organization is a storied Major League Baseball franchise with a proud tradition, passionate fans, and a deep connection to Baltimore.
We are seeking a CRM Analyst to help the Orioles better understand, engage, and grow our fan base through data and systems.
In this role, you will be responsible for maintaining and enhancing our CRM environment, ensuring data accuracy, consistency, and alignment across sales, marketing, ticketing, and analytics platforms.

Support Fan Engagement and Revenue Operations
Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day-to-day operations
Partner with ticketing and corporate partnerships teams to ensure CRM processes support fan engagement, sales execution, and revenue tracking
Build targeted lead lists, segments, and campaigns using CRM and integrated data sources
Develop and maintain reports, dashboards, and analyses to track sales activity, pipelines, renewals, invoicing, and other key performance indicators
Analyze and synthesize CRM, ticketing, marketing, and sponsorship data to deliver actionable insights that improve revenue performance and operational efficiency
Optimize CRM Systems and Processes
Support the development and execution of a CRM roadmap, including system enhancements, process improvements, and data initiatives aligned with business priorities
Identify and implement process improvements and automation to reduce manual work and improve data reliability
Maintain data integrity across CRM, ticketing, marketing, and data warehouse systems

Bachelor's degree in a quantitative, analytical, or business-related field (e.g., Mathematics, Statistics, Data Science, Business Analytics, Information Systems), or equivalent professional experience
Strong analytical and problem-solving skills, with the ability to interpret data, identify patterns, and translate findings into actionable insights
High proficiency in Excel and SQL, with a working understanding of relational databases, data warehousing concepts, and data integration workflows
2+ years of hands-on experience supporting or administering a CRM platform (Salesforce preferred), including data management, reporting, and user support
Experience working with CRM and related data sources to support sales, marketing, ticketing, or customer engagement workflows
Demonstrated ability to build clear, accurate dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Salesforce reporting)
Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders at all levels of the organization
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment

Analyze and synthesize CRM, ticketing, marketing, and sponsorship data to deliver actionable insights that improve revenue performance and operational efficiency

This listing is sourced directly from Baltimoreorioles's careers page and normalized into a canonical job model.