Boston Imaging
Field Service Engineer, Ultrasound (Southeast)
Jackson, MS · Full-time
Sponsorship not specified$40k-$60kDetected 266 days ago
Customer SupportPatient CareFDA RegulatoryRadiologyLeadershipCommunicationCollaborationProblem SolvingTime Management
About the role
- Serve as customer facing senior technical resource and work in collaboration with biomed engineers and other senior staff members at the tier one hospitals
- Use effective troubleshooting techniques to respond to complex technical issues for the end user.
- Identify problems and coordinate appropriate corrective and preventive action
Responsibilities
- Conduct periodic meetings with the end user to develop a strong working relationship and to ensure customer satisfaction
- Manage escalated technical issues in a timely and effective manner. Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
- Build a service data base of information to align with our corrective action systems
- Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
- Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
- Maintain service calendar accessible by CS Manager/staff
- Relevant and demonstrable technical support service experience in the Ultrasound environment
Requirements
- Frequently required to stand
- Must be able to sit and/or drive for long periods of time when travelling
- Primarily Mississippi, Louisiana, and Alabama with occasional travel elsewhere Must be able to be compliant with hospital credentialing requirements.
- Technical degree in electrical or software engineering, or other related discipline or equivalent experience preferred
- Must be able to be compliant with hospital credentialing requirements
- Wide degree of creativity, leadership, and latitude is expected
- Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
Compensation
- $40k-$60k
Benefits
- ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification - Health Stream
- May provide on-call support coverage via a call rotation schedule as needed
Company info
- Boston Imaging, a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. Boston Imaging is the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging. Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives. Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier. ROLE DESCRIPTION: Responsible for escalated onsite support for our premium ultrasound imaging products within the tier one hospital networks
- Represent Samsung as the subject matter expert in Ultrasound and serve as the "go to" resource for difficult service issues
- This position is remote and/or office based. This position works from an assigned strategic region within the United States supporting Samsung channel partners and end users
- Develop strong relationships with the end users and participate in the sale of both new systems and service contracts. This position is unique requiring both highly technical skills and participation in the sales process, it is both tactical and strategic, which will be essential to the success of the sales growth of high-end ultrasound products. This position will also be responsible for providing direction and assistance to "generalist" field service engineers either contracted or direct/dealer employees.
- Boston Imaging, a subsidiary of Samsung Electronics Co.
- Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers.
- Boston Imaging is the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems.
- Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency.
- Samsung is committed to being a leader in the field of healthcare imaging.
- Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers.
- The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT).
- Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.
- Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry.
- By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.
Equal opportunity
- Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job.
- Boston Imaging welcomes diversity and is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply.
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