Xylem
Technical Support Engineer
Morrisville, North Carolina (Office)
Sponsorship not specified$55k-$70kDetected 10 days ago
SQLData AnalysisExcelSupply ChainInventory ManagementCustomer SupportCommunicationCollaborationProblem SolvingMentoring
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odds of building a lasting career here
33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
- As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.
- We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Responsibilities
- Customer Support
- Monitor and maintain system performance and availability
- Create and update technical documentation for products and processes
- Collaborate with other technical support analysts to resolve complex issues
- Share knowledge and expertise with team members to improve overall support efficiency.
- Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
- Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Requirements
- Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL).
- Experience with inventory management software and systems.
- A bachelor's degree in International Business, Supply Chain Management or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- In-depth understanding of inventory management principles and practices.
- Ability to develop and implement inventory optimization strategies.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- The estimated salary range for this position is $55k to $70k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
- Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication
- where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
- At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Compensation
- The estimated salary range for this position is $55k to $70k.
Benefits
- Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
Company info
- Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
- Respond to and resolve technical issues reported by customers
- Provide step-by-step instructions to customers for issue resolution
- Guide customers through product features and functionality
- Maintain a positive and helpful attitude while assisting customers
- Conduct training sessions for customers on product usage and troubleshooting
This listing is sourced directly from Xylem's careers page and normalized into a canonical job model.