Vericast
Customer Care Specialist I - Bilingual Contract
San Antonio, TX, United States · Contract
Sponsorship not specifiedDetected 33 days ago
Outbound SalesRecruitingCustomer SupportCommunication
About the role
- Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale.
- For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.
- BASE PAY: $16.50/hr + bilingual pay SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS.
Responsibilities
- 📝 Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits.
- 👥 Be a Team Player: Support team and company goals while maintaining a professional and secure work environment.
Requirements
- High School Diploma/GED required
Nice to have
- 0-2 years (Customer service, banking, or retail experience is a plus!)
- ✔️ Experience: 0-2 years (Customer service, banking, or retail experience is a plus!)
Skills
- Accurately enter data and ensure smooth follow-up processes.
- ✅ Strong multitasking abilities
- ✅ Attention to detail
- ✅ Excellent communication & interpersonal skills
- ✅ Basic computer knowledge
- ✅ Willingness to learn & grow with ongoing training
- Must take & pass bilingual assessment.
- $16.50/hr + bilingual pay
- SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS.
- Contract Position.
- EEO is the law.
Compensation
- $16.50/hr + bilingual pay
- SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS.
- Are you passionate about helping people?
- As a Customer Support Specialist, you'll be the voice of our company-assisting clients and customers via phone, email, or chat.
- You'll handle orders, answer inquiries, resolve problems, and collect valuable feedback.
- Beyond just support, you'll consult with customers to uncover their needs and recommend the best products, services, or solutions.
Benefits
- 📚 Learn & Grow: Successfully complete training and stay updated with ongoing learning.
- ✔️ Education: High School Diploma/GED required
- Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance.
- A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
- At Vericast, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community.
Company info
- Handle inbound and outbound calls based on your assignment.
- 💡 Engage with Customers: Handle inbound and outbound calls based on your assignment.
- Join us and be part of a team that makes a difference-one customer at a time! 🚀
- As a Customer Support Specialist, you'll be the voice of our company-assisting clients and customers via phone, email, or chat.
- Beyond just support, you'll consult with customers to uncover their needs and recommend the best products, services, or solutions.
- Every interaction is an opportunity to make a difference!
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This listing is sourced directly from Vericast's careers page and normalized into a canonical job model.