BMO Financial Group

BMO Financial Group

Team Lead - Corporate & Commercial Service Desk & Application Support

Halifax, NS, CAN · Part-time

Sponsorship not specified$76k-$142kDetected 10 hours ago
Stakeholder ManagementStrategic CommunicationsVendor ManagementLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • Application Deadline: 08/13/2026 Address: 1675 Grafton Street Job Family Group: Technology Join BMO and help shape the future of banking technology operations.
  • This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about operational excellence, service delivery, innovation, and people leadership.

Responsibilities

  • Leadership & Service Delivery Lead day-to-day production support and service delivery activities for a portfolio of Corporate & Commercial Banking and Capital Markets applications.
  • Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous improvement.
  • Manage ticket queues, backlog prioritization, workload distribution, resource planning, and operational performance metrics.
  • Incident & Operational Management Coordinate and lead incident management activities, including service restoration, stakeholder communications, escalations, and root cause analysis.
  • Oversee production readiness, release support, deployment activities, disaster recovery exercises, and operational compliance requirements.
  • Drive adherence to Incident, Problem, Change, and Release Management best practices.
  • Strategic Improvement & Innovation Identify and implement opportunities to improve efficiency through automation, AI-enabled solutions, and process optimization.
  • Support ongoing initiatives including application onboarding, support model expansion, service management transformation, and operational modernization.
  • Develop and maintain operational documentation, runbooks, process flows, knowledge repositories, and support procedures.
  • Stakeholder & Vendor Management Build strong relationships with business partners, technology teams, security teams, and external vendors.

Requirements

  • What You'll Bring Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
  • 5+ years of experience in Production Support, Application Support, Service Delivery, or IT Operations.
  • 2+ years of experience leading support teams or serving in a Team Lead capacity.
  • Strong understanding of Incident, Problem, Change, and Release Management processes.

Nice to have

  • ITIL Certification.
  • Microsoft Copilot, AI Fundamentals, Automation, or related certifications.
  • Experience with ServiceNow and/or Jira.
  • Experience with operational analytics, reporting, automation, and workflow optimization.
  • Exposure to Capital Markets and Corporate Banking technology environments.
  • If you're a hands-on technology leader with a passion for operational excellence, AI-driven innovation, and delivering exceptional service, we'd love to hear from you.
  • Boldly Grow the Good in business and life.
  • Join BMO and make an impact.

Skills

  • Champion Microsoft Copilot and other AI technologies to enhance productivity, reporting, knowledge management, and decision-making.

Compensation

  • $75,900.00 - $141,900.00
  • For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
  • BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.
  • BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Company info

  • We're proud to be fueling growth and expanding possibilities for individuals, families and businesses.
  • More than 12 million customers count on us for personal and commercial banking, wealth management and investment services.
  • As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers.
  • In Canada, the United States and across the globe, we'll continue to build, invest and transform to drive performance that serves the good that grows.
  • By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
  • As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.
  • We strive to help you make an impact from day one - for yourself and our customers.
  • From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
  • To find out more visit us at https://jobs.bmo.com/ca/en.
  • BMO is committed to an inclusive, equitable and accessible workplace.
  • By learning from each other's differences, we gain strength through our people and our perspectives.

Equal opportunity

  • To request accommodation, please contact your recruiter.
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This listing is sourced directly from BMO Financial Group's careers page and normalized into a canonical job model.